Growth Mindset
Often times your willingness to learn and having a positive attitude is more important than knowing how to do something.
True or False
True
The sending and receiving of information is called this.
What is communication?
T/F
It is really important to set goals that are not realistic.
False
This policy within the employee handbook deals with social media both in and out of the workplace.
Social Media Policy
A person who purchases goods or services.
What is a customer?
Accepting responsibility to complete assigned tasks and perform required duties in school or the workplace is known as this.
A. Attitude
B. Accountability
C . Apathy
D. Accreditation
B. Accountability
When you roll your eyes at me, what kind of communication are you using?
A. Written
B. Nonverbal
C. Verbal
B. Nonverbal
The M in SMART goal stands for Mistake.
True of False
False
The following information can be found under this policy.... "It is important for you to work on time and to avoid unnecessary absences...frequent tardiness puts an unnecessary strain on your co-workers."
A. Performance Review and Salary Policy
B. Substance Abuse Policy
C. Attendance and Punctuality Policy
C. Attendance and Punctuality Policy
A service that is carried out or performed without delay.
Prompt Service
I am able to grow my brain by making mistakes and working through them; even when it is difficult.
True or False
True
Two examples of non-verbal communication are....
Waving/giving high five
Smiling
Nodding
Clapping
Why is it important to set goals for yourself?
Helps keep you on track
Use your time more wisely when a goal is involved
More likely to succeed
The code of ______________ is an agreement made between employer and employee that emphasizes expectations and positive behavior.
A. Conduct
B. Conspiracy
C. Continents
A. Conduct
One way of dealing with an angry customer is to do what?
Smile and look at the situation through their eyes
Maintain a good attitude
Make eye contact
Be kind
What is an example of a "fixed mindset"....
Fixed mindset - Saying to yourself "I'm just not smart enough to figure this out."
How should you address your supervisor in a written email?
A. Yo-what's up
B. hey (first name)
C. Mr./Ms./Dr.
C. Your supervisor should be addressed by his/her title. (unless they tell you otherwise)
ie. Dear Mr. Suggs
What does the M and A stand for in SMART goal?
M - Measurable
A - Achievable
The policy that states "the company makes decisions concerning employment based strictly on an individual's qualifications and ability to perform the job under consideration."
A. Social Media Policy
B. Discrimination Policy
C. Attendance Policy
D. Performance Review Policy
B. Discrimination Policy
Situation: A customer at the restaurant you are working at complains about the food not being good, and it appears as thought that only took one bite. How do you handle the situation?
Offer to have the kitchen make them something different.
Give them a discount on what they ordered.
Apologize and ask them what you can do to help rectify the situation.
What is an example of a "growth mindset"....
Growth Mindset - Thinking to yourself "this is difficult for me, but I am able to work hard and achieve my goals."
Name four types of communication.
1. Verbal
2. Nonverbal
3. Written
4. Visual
The S in SMART goal stands for what....
Specific
Name three different handbook policies we have discussed in class?
Attendance Policy
Performance Reviews and Salary Policy
Social Media Policy
Substance Abuse Policy
Leaving the Company Policy
Discrimination Policy
Code of Conduct
Situation - You are working as an associate, stocking shelves. A customer tells you to get out of her "insert bad word" way! She nearly knocks you over with her cart. What do you do?
Points Pending