INCOMING CALL
What is the first step that we have to do when taking a call?
Click Accept
When searching for an interpreter what button should we press so we can have the caller waiting?
The hold button.
What is the code that we give to the interpreters when connecting them to an LSA call?
The code is 500676
When the caller ID rings in with CLI CSR, who is the call from?
From a direct CSR (VIP/General Line/Reseller House)
What is the mute button for?
It is used to place yourself on mute.
In a Planparenthood call it is important ask this to the interpreter?
Do you feel comfortable taking planparenthood calls because they can be sensitive of nature?
When the call rings in with CLI IVA, what is it indicating you?
That the call is from an AI assistant.
What button should you use when you have to connect an interpreter on an 1254-LSA call?
The keypad
When you receive a call that rings in with CLI LEP, who is calling?
That we have an LEP calling.
When the Marquee indicates that an interpreter is ready to be picked up, whta button shuld we press?
The Launch button.
What button do we press to ignore a call, and for this one to go to another CSR?
Reject button
When you have a caller that needs a preeschedule, what should you do?
Press the Consult/Transfer button and do a warm transfer to 8001.