Jumpstart Your Engines!
Customer Experience and Labor Mix
Price it Right
Easy Peasy
Closing Time
100
What button do we click within CCC to switch our parts from OEM to A/M
What is Source Parts button
100
What is the dashboard in CCC that helps you stay up to date with customers?
Customer Experience Dashboard
100
What does MCE stand for?
Most Cost Effective
100
Name one metric you can view in our new Crash Cloud SA Dashboard?
- Calendar
-Total WIP
-Xpress repair time
-Unlocked estimates
-Sales Mix
-AR
-CSI
-Today's Go List
-Closed Sales
-Sales per Day
-Length of rental
100
What phase do we need to start pre-closing our files?
Paint
200
What Insurance Company requires you to run Jumpstart/Predict Total Loss on all claims
Who is Allstate
200
What is the goal for your Labor Sales Mix %?
43.5%
200
What report do we have in Power BI that assists Service Advisors in getting Calibration pricing?
What is ADAS to Estimate Mapping or Carrier Specific Mapping Report?
200
What vehicles do we do Pre and Post scans on?
What is all vehicles.
200
What is the one type of labor you would NOT want to clear out of a labor assignment when you are updating it?
- Clean up labor
-Shop pay labor
300
What THREE photos must be taken in order for Jumpstart to activate its AI estimating feature?
What is Damage Left, Damage Center, Damage Right
300
Name 1 thing you can do to help your Labor Sales mix?
Multiple answers that can affect your labor sales mix!
300
Name a DRP that requires Source Parts to be ran?
USAA
Allstate
Travelers
American Family
Liberty Mutual
We should just do it on all of our estimates!
300
Where can you find DRP Guides and Toolbox for all Major Carriers?
What is Champions Connect
300
Who must clear this exception for you?
Your GM must sent it up and the VP/Brooklyn must clear from there
400
Can you run Jumpstart if you have a line on your estimate already?
No!
400
Tell me a scenario when you would need to call a customer vs. text a customer
- ECD change
-Bad News
-Weekly update
-Tell customer something that requires explanation
-Customer could have further questions about your information
- You just want to talk!
400
What part type do we NOT want to send our parts over as in PartsTrader, as much as possible?
What is OEM
400
Tell me what order you would do these events for an Allstate Job by letter
A- D- B- C
400
Who's responsibility is it to control the AR?
Service Advisor
500
What is company expectation for Jumpstart usage within your shop per month? (Percentage)
What is 60% usage
500
What is the goal for your overall CSI? (Percentage)
95%
500
What is the difference between PRICE MATCHING and PROFIT MATCHING?
Price Matching = just paying attention to list price and not our profits
Profit Matching= paying attention to post list price and the profits we will make on our parts selection
500
Tell me how you would "coach" our survey for a USAA customer who will have to return for backorder part.
Tell me as if I were the customer.
-The question regarding "did you have to return" is for workmanship.
500
What is the name of the document that we need to put in attachments for every file during our pre-close process and where can we find it?
Pre-close checklist and Champions Connect