Home Internet
What three things are included in xFi Complete
Unlimited data
Modem Rental
Advanced Security
What are the three different types of home security?
Pro Protection
Pro Protection Plus
Self Protection
How much are the Broadcast and Regional Sports fee?
$31
How much is Xfinity Voice standalone?
$10
How many gigs can a customer share on the $60 plan?
10GB
What are the names and speeds of our Internet tiers?
Connect- 50
Connect More- 100
Fast- 300
Superfast- 600
Ultrafast- 900
Gigabit- 1200
What are the differences between the Pro Protection and Pro Protection Plus?
24/7 recording bolt on with the ability to record up to 6 cameras and store footage for seven days
Motion-activated recording
Artificial intelligence that detects people, vehicles, and pets
2 way audio using the Xfinity app
What is the shortcut button on the X1 remote for Help?
A.
This button allows you to restart/system refresh/remote setup/etc.
True or False
Can you port a land line number to Xfinity Mobile?
True
What two international plans do we offer?
How many devices can be connected to Superfast?
11
How much is it to finance a camera and a doorbell?
For how many months can you finance them?
$5/month x 24 months - Camera
$5/month x 24 months - Video doorbell
6 months / 24 months / 1 time full payment
What's the new package name for the old "saver pro" and "starter" package?
Popular
How much is a backup battery? And can you finance it?
$65 and no you cannot finance
What two countries are included in our Global Pass?
Canada and Mexico
What device is needed for Supersonic Speed?
XB8
True or False
Does XH require a permit?
True
How many hours of DVR service do you get with a single play Video.
20 hrs
What international countries are already included with Xfinity Voice?
(3 out of 5 needed)
India, Mexico, South Korea, Hong-Kong, Singapore, and Puerto Rico
What can an authorized user do on both a new mobile account setup and an existing mobile account?
New- NOTHING!
Existing- purchase/suspend/resume/or cancel lines
Only primary can leave with purchased device in hand!
What 3 items are included in the 3 for 1 bundle?
Internet
Xfi Complete
Mobile
What are the 3 different tiers of XH equipment package and what do they include?
BASE-3 sensors/ 1 touchscreen/ 1 motion sensor
COMPLETE-5 sensors/ 1 keypad/1 touchscreen/1 motion detector/1 cameras
ULTIMATE- 10 sensors/1 keypad/1 touchscreen/1 motion detector/2 cameras
What are the Xfinity Reward tiers? (In Order)
Silver, Gold, Platinum, Diamond
What are the two international plans you can add to Xfinity Voice? How much additional does it cost?
Latin America
World Select
$9.95
What does XMPP cover after the manufacture warranty?
Accidental Damage
Unlimited $29 screen-only repair for phones
Hardware services (mechanical or electrical failures)
Loss