Name that URL
Why do we want clients to receive DUO pushes instead of SMS text messages/calls?
It is more secure
"Hi! I am a first year and trying to connect to eduroam for the first time. I have signed and connected with my email/password, but any time I try to load a web page, I can't connect to anything. I have a windows computer" How would you categorize?
Network->Eduroam Connectivity-> Registration/Policy Key Issue
Say, we sent out a device for repair and it has come back. What do we do with the boxes from devices we get back from manufacturers?
Store them in Clothier Kitchen!! Kyle is saving them for when we send devices out.
If a client does not want to use DUO push to login (for example, they don't have a mobile device), what can we do to allow them to still login?
Give them a hardware token (D100, USB Yubikey, USB-C Yubikey)
"Hello. I am moving offices and would like my desktop (SWAT000XXXX) to be moved to SCI 001." How would you categorize?
Endpoint Computing->Equipment Add/Move/Change->Move Request
What is the length of the typical student loaner period?
Two weeks, can be extended if need.
What is the URL for PaperCut MF (where we can add delegated accounts for printing, etc)?
What steps do we take if a client has a changed phone number and wants to add this new number in DUO?
1. Verify identity using an ID
2. A Full Time Staff member can send an activation link to the new phone
3. Client downloads the DUO mobile app and sets up using link
4. Update recovery phone number (and maybe) email in password portal
"I work at the Lang Center, and we have an email list, langcenter@swarthmore.edu. The email sent to that address goes to a few of us. Could I request that the Lang Center's new employee be add to that list as well? Their email is abcdefg1@swarthmore.edu.
Google->Google Groups
What do we need clients to do before we can take their Apple devices for decommissioning?
Sign out of Find My and Apple ID
What is the URL for the SwatVPN server connection for Cisco Secure AnyConnect?
Client cannot access the password, and need to activate the DUO mobile app. What instructions do they use, and summarize the steps of the instructions?
Use the "Adding the DUO Mobile App (Alternate Method)" Instructions. This includes... logging into a page that requires Swat SSO, clicking other options, and adding a device.
"To whom it may concern, I was sent a link from a colleague I do not recognize. There are misspellings in the subject and body of the email, and they are urging me to click on it asap and register for their product, which I've never heard of and has nothing to do with my work. Can you verify if this link is safe?" How would you categorize?
Security->Spam/Phishing
What is a Sponsored Guest Account?
This type of account allows access to resources that require Swarthmore credentials (other than wifi). They are for specific needs (research associates, vendors, extended guests, etc), have limited time periods, and require approval.
What is the URL where you can download and install the policy key? (with the port number)
What version of DUO do users need to be running in order to comply with DUO Mobile's new security mandates?
4.85.0
"Hi ITS colleagues, I have been trying for about an hour but have not been able to upload a file to my Moodle site. I am getting an error that says the server is unavailable. I'm off campus but otherwise seem to have perfectly fine internet connection." (Client is a professor) How would you categorize?
What is the extension to login to the phone at McCabe?
8512