Operations
Shrink & Safety
Sales
The Basics
EOS
100
The failure to execute zone recovery
What is an IRP?
100
is required on any vertically store merchandise 4' or taller
What is a safety cable?
100
Our basic customer service model
What is IMPACT
100
The first thing we should do when we get to work
What is walk our department
100
The art of respectfully sharing and collaborating with others
What is Candor
200
Must be performed anytime product is brought back into the store by an employee or installer?
What is a MR?
200
Best indicator of an IRP issue
What is the Negative OH Report?
200
The best way to raise add on ticket?
What is project sales?
200
Identifies product groups that need to be downstocked
What is Top 50 Report
200
Site used for enterprise communciation
What is Connections
300
The proper account to charge temp accounts to
What is 263?
300
Shows all items billed in and out of inventory on a daily basis
What is section 3?
300
The easiest way to increase average ticket
What is project sales
300
Requires daily follow up
What are estimates?
300
The new model that is replacing the "Building Blocks for Success"
What is "The Foundations for Success"
400
Must have follow up if not sold within 2 hours
What is an invoiced item?
400
The number of days required to go without an accident to receive a company sponsored cookout
What is 60?
400
the only item from plumbing in the PSE program
What are tankless water heaters?
400
is the responsibility of every associate to ensure theirs is up to date
What is training?
400
Our Most valuable asset
What are our associates?
500
must be worked weekly, locating all product, making sure items are located, cycle counted, and priced in a selling location
What is the Markdown Report?
500
The best defense against shrink
What is customer service?
500
Resource for promotions, upcoming tabs, and merchandising news
What is the Weekly Sales Planner
500
A time period where customer's feel a difference in the store, a time when they are greeted, educated, and made to feel comfortable about their purchases
What is impact hours
500
Lowe's Experience of the Future has been defined as a....
What is a Journey?