Event/Program Development
This term means “a designed opportunity for leisure experience to occur.”
What is a program?
Name any three of the six SAS elements.
What are people, setting, leisure objects, structure (rules/formats), relationships, animation?
An infrequently occurring, non-routine experience beyond everyday operations.
What is an event?
The welcome frame ends; people can’t find the first activity. Name two transition tactics that reduce friction.
What are clear wayfinding (setting/perceptible information) and a greeter hand-off/cue (animation/relationships)?
Identify the problem with “How satisfied are you with the music and lighting?
What is it’s double-barrelled?
A deprivation state arising from basic human characteristics.
What is a need?
Changing this multi-sensory element (visual/aural/olfactory/tactile/taste) changes the program.
What is the physical setting?
The event type that happens regularly in the same place.
What is a recurring event?
An awareness/feeling about what one would like to do.
What is an interest?
Response options should be these two things to be valid.
What are exhaustive and mutually exclusive?
Designing and staging social interaction so desired leisure experiences are likely.
What is programming?
The SAS element that governs how action begins and is sustained.
What is animation?
What are the 5 senses
What is a travelling event?
Newcomers look isolated during breaks. Name one design change that targets the social dimension.
What is adding opt-in conversation nooks/hosted mixers (relationships/animation)?
Place these items at the end to reduce drop-off and bias.
What are sensitive demographics?
Managing delivery and evaluation of services within the agency context over time.
What is program development?
The lobby is noisy; guests can’t hear instructions. Name two SAS levers you’d adjust.
What are setting (e.g., signage/sound) and structure (e.g., queue/format)? (Other valid SAS pairs accepted)
The planning principle that programmes must support vision → mission → goals → objectives.
What is alignment?
The attendee experience dimension tied to mood, affect, and how people feel during/after segments.
What is the emotional dimension?
Rewrite: “Don’t you agree the new layout was great?” into a neutral, single-idea item.
What is “How would you rate the new layout?” (with a clear scale), or similar neutral rephrase.
In which two stages of the program development cycle did the Fyre Festival fail the most?
What is Stage B and Stage C or Program Design and Program Plan?
A last-minute outdoor move threatens your opening activity. List three SAS elements you’d change and how.
What are examples like setting (wayfinding, sound), objects (weatherproof materials), animation (greeters), structure (stations vs circle), etc. (Any three with concrete tweaks)
You’re given two statements, identify which is the vision and which is the mission:
A: “Design and deliver inclusive neighbourhood events that build connection.”
B: “A city where every resident feels connected through shared experiences.”
What is A= Mission and B= Vision?
In a noisy atrium, which two dimensions are most stressed and one UD tactic to support them?
Cognitive and emotional; high-contrast pictograms + 1-2-3 step cards (perceptible info).
Name the ethics trio to state up front: permission, identity protection, and question-skipping.
What are informed consent, anonymity/confidentiality, and allowing skips?