Client Scenario
The client keeps saying the temperature is too warm in the ballrooms. You’ve already checked the temperature, it is within range, but you can feel that the temperature is very warm. What do you do?
Tell the client you will call facilities and offer alternatives in the meantime (putting fans throughout the ballrooms).
The client is requesting another mic but they are already using all hand-held mics. What do you do?
Tell the client you cannot give them another mic because the handheld mics and lapel mics cannot be used at the same time; we have no more.
The client has a video that they want to play, when you test the audio of the video with them the audio is not working. You've checked that it is routed correctly earlier, and it is working with the HDMI connection. What do you do?
Try to get sound using a direct box, connect if one is not already there.
When doing your rounds you see that the client has put up flyers on the ballroom walls. However, per company policy we cannot put anything on the walls. What do you do?
Tell the client that we cannot put anything on the ballroom walls and offer alternatives.
The client is unhappy with how the event has gone. The AV kept shutting off and the AC stopped working. The client tells you that they want a full refund for this event. What do you do?
Tell the client that we cannot do that on our end, tell them that they will need to voice their concerns with Edgar or Cecillia (has to be who coordinated the event).
It is the middle of the event and the client says that the microphone volumes are too low. What do you do?
Raise the volume of the mics from the ipad, stay in the room to monitor the sound (~5-10 min).
The client has a video that they want to play, when you test the audio of the video with them the audio is not working. You've checked that it is routed correctly, it is, and you’ve checked the audio with a youtube video which works. What do you do?
Tell the client the video itself doesn’t have audio (explain that the sound is working…)
The client asks if they can put additional chairs against the wall; however, per company policy there cannot be anything on the walls. What alternatives can you offer the client?
Tell the client that you cannot put anything against the wall and offer to add additional chairs to round tables (up to 9 per round)