First Impressions Matter
These are the 5 senses that impact a customer's first impression.
What are Sight, Smell, Taste, Sounds and Touch?
This document helps track lead sources and tour experiences.
What is a Guest Card?
This is the recommended response time for internet leads.
What is within 2 hours?
This is the first step in handling an objection.
What is listening carefully and acknowledging the concern?
A pre-close used to measure interest is called this.
What is a Trial Close?
Your desk should be clear of these things when a customer walks in.
What are papers and files?
Name at least one thing you should do before starting your day?
What is check email, voicemail, appointments and update materials?
If you leave a voicemail, it should convey these things.
What are professionalism, warmth, and up to date information?
You should focus on this when presenting a solution.
What is the benefits of the apartment community?
This creates a time sensitive incentive to lease.
What is an Urgency close?
This scent is recommended for fitness centers.
What is Citrus and Bergamot?
To inform all prospects of all potential fees before applying, give them this.
What is the Community Fee Guide or CFG?
Use this type of question to spark conversation.
What is an open-ended question?
This is a good response to "it's out of my price range"?
What is highlight the specials or alternative units that meet their needs?
Offering a solution in exchange for a commitment is called this.
What is a "If I Could, Would you?" close?
Name one visual cue that contributes to curb appeal.
What are freshly painted curbs?
You should shop your comps this often.
What is twice a year?
Say an example of a recommended phone greeting.
What is “Thank you for calling [Community Name], a Greystar Community, this is [Name], how may I help you?”
This is the difference between hearing and listening.
What is hearing is passive; listening is active and intentional?
As a last resort when the prospect is leaving without a deposit, use this close.
What is a Hold Close?
This is the bottom line of professional attire.
What is If you look good, you feel good?!
This tool helps you personalize a tour.
What is a Community Knowledge Survey?
This is a common mistake in email communication.
What is being too long or ignoring the prospects provided information?
If a prospect is concerned about noise. Do these two things.
What are offer top floor options or highlight sound proofing features?
Name one key to a successful closing.
What is understanding the customer's motivation to move?