Acuity Logic
The indicator on the Eyeglass order screen shows you when an order did NOT successfully transmit to Eyefinity or Visionweb.
What is the Red Skittle ?
Ticket system for reporting system errors and questions?
What is ALsupport@totalvisionllc.com
Only the (Name, DOB and zip code) are required to find benefits for a patient using this function.
What is Real time insurance search?
What is the name of the tab that should be selected in the "Recall menu" to contact the next group of patients for live phone
What is Unscheduled Patients?
This can be used to track for Back Ordered lenses, ABB for an exact ETA on ABB's Website.
What is the supplier order number?
Transaction Type:
These orders must include a fee containing $0.01 when processed in Acuity
What is Medically necessary contacts lens orders
Who do you contact if a "DC -Lab/Provided" order is "Waiting for frame" at Bartley for over 4+days
What is Labissues@totalvisionllc.com and CC me
List of patients that have received an Exam already this year, containing material benefits that have not been used for the year.
(Automatic Email to Patient)
What is Unused benefits report?
If an online appt creates several duplicate appointments. I contact who to report the issue.
Who is Solutionreachteam@totalvisionllc.com
This tool can be used to pull up instant pricing and rebate comparison between Total Vision and our largest competitors for all of our most popular soft contact lenses?
What is the price comparison tool
Transaction Type:
The patient makes a private pay purchase. They return later that day with insurance info and authorization. You process the order as a...
Return, Re-reing.
Return the initial order, rebill
A form automatically generated by ABB Verify
The form includes patent Demographic, Exam Info, Insurance Info, Insurance Authorization, Superbill, Sales History, RX History.
What is the Routing Slip by ABB Verify?
Who do I contact if I need technical support on ABB Verify?
What is log in and choose "Chat Support" on Affinity Analytics
When patients fill the "required information" for online appts. The completed form and answers can only be viewed using what system?
What is SR Notify?
This type of patient order , must be Verified by the office for the order to go through and the revenue to be collected.
What size lens(mm>) and greater must have the oversized lens charge added?
What is frames greater than 61 eyesize need too have the oversized lens charge added to the Acuity order
What is the best method for accessing the new Leonardo professional training application?
Through your Outlook mail, then App Launcher and adding it to your quick launch app list.
This is the score your patients give you when they complete their satisfaction Survey. (NPS Surveys)
What is: Loyalty Score
The Electronic Medical History forms that can be sent to your scheduled patients in advance of their appointment.
What are Intake Forms?
Contacts for Patients with Exams prior to 3/14/22,will need the staff to do what, in order for the system to process
What is Ordered manually through CLX?(Or a new RX input in Acuity w/ optiport supplier, then order)
What are the three additional items needed when scheduling Apple Laser exams?
1) Badge #
2) If the patient is a direct Apple employee or a contracted/third party employee
3) If patient is also interested in a CL exam/fitting
Name 2 of the 3 key resources for Recall:
1- Appointment Status report in Acuity which provides list of cancelled and no show patients.
2- Unscheduled patient report in Solution Reach - Informs patients not seen within time period
3- Unused benefit report in affinity analytics showing unused material benefits as well as opportunity for exam
When preparing for your upcoming exams, this must be printed in advance of the patients checking in for the day .
What is the Routing Slip?
Which KPI is does Solution Reach focus on building for you?
What are Exams, by count and growth percentage?
How do patients enroll in auto-order subscriptions?
(Automated Re-ordering based on wearing schedule or quantity purchased )
What is a response to the email from CLX after placing a partial order?
(Or, manually added through the CLX website after the staff discussed the option)