FLAGS
Loyalty QSP entered under Loyalty Number
What is a Green Flag?
Supervisors use this filter first when reviewing Loyalty Activity section to view only their team
What is Filter by Sup Name?
This is present when a member is given 5 free days
What is manager approval?
This Section focuses on EPlus RA transactions where points were modified?
What are Modified E‑Plus transactions?
This closed documentation must exist before any courtesy points are applied in Kobie.
What is a QSP?
RA Details present in loyalty QSP
What is a green Flag?
Supervisors reference this RAMP report to review and validate loyalty audit activity.
What is the Comprehensive Report on RAMP?
Credits exceeding policy without justification may lead to this action.
What is transaction reversal or coaching?
True or False: Manually entered goodwill points will show with corresponding rental for Member
False
These courtesy point tiers are the only approved amounts agents may issue for goodwill adjustments.
What are 500, 1,000, and 1,500 points?
A courtesy adjustment of 1200 points
What is a Red Flag?
These are two benefits of regular auditing
Protect our members and ensure consistency
Agents should wait this amount of time before expecting a rental to be posted
What is 72 hours for Emerald Club?
True or False: The reservation number should be in the Kobie Summary Notes
False: QSP Number
The only time an agent may add just 1 single point instead of using a tiered adjustment.
What is extending points that are about to expire?
1 point given as a modified transaction
What is a Red Flag?
Coaching and documentation
This One Note Page is sent as coaching when courtesy points were given for a new members eligible prior rental
What is New Member Support from One Note
TXPTS_A_BASE is a bonus code for transactions with this number in Kobie
What is a Rental Agreement number?
This Kobie code combination identifies a non‑rental goodwill adjustment as courtesy points.
What are Bonus Code MN_A_POINTS and Adjustment Code R3?