January
What two zodiac signs are found in January?
What is Capricorn and Aquarius
Who are our customers?
Anyone who calls into the Call Center. This can be someone internal or external.
What comes once in a minute, twice in a moment, but never in a thousand years?
The letter: "M"
I’m sorry Ms Jackson I am for real….
(finish the lyrics)
I am for real. Never meant to make your daughter cry. I apologize a trillion times
Dr Martin Luther King received a C in Public Speaking
True or False
True
Recognized as one of the great orators of his time, one of King’s seminary school professors gave him a C in a public speaking course.
What was the first month in the Roman calendar before January?
What is March
What is the most important skill a call center agent should have?
What is communication skills
What English word has three consecutive double letters?
What is a Bookkeeper
Name the only continent in which spiders don't exist?
What is Anartica
January 15, 1929
What is Martin Luther King Jr birthday
This "King" of rock 'n' roll was born of January 8th (1935)
Who is Elvis Presley
What steps would you take to de-escalate a tense situation?
Remain calm, listen, empathize, and offer actionable solutions.
Only one color, but not one size, stuck at the bottom, yet easily flies. What am I?
What is a shadow
In which American state was the first McDonald’s opened?
What is California
What year did MLK Jr's birthday become a holiday?
What is 1983
January 12
What is Donitra's birthday?
The process of redirecting a call to a more experienced or specialized agent
What is escalating a call?
I have cities, but no houses. I have mountains, but no trees. I have water, but no fish. What am I?
What is a map
Which condiment was used as medicine during the 1830s?
What is ketchup?
What was MLK name before it was changed to Martin Luther
Who is Michael
On January 5th, 1933, this San Francisco bridge began construction.
What is the Golden Gate Bridge
A customer's feedback after the call often assesses the overall quality of the service received.
What is customer satisfaction survey?
What thrives when you feed it but dies when you water it?
What is fire
When did Facebook first launch?
What is 2004
Memphis, TN 1968
King was assassinated