Store Manager
What type of pet does Paul have?
Dog
What was our OAR 2021 score? (Operational Audit Report)
88%
What does the "M" stand for in S.M.A.R.T.?
Meet the customer's needs
When we present the survey to our customers what magic number are we looking for?
ask for a "10"
What does S.A.M. stand for?
How many members are in Paul's family?
5
What part of the customer's phone number do you use for line busting?
Last 4 digits
What do you say to the customer once their transaction is complete?
Thank them and invite them back
How many Department Managers do we have at store #2888?
13
What does L.I.S.A. stand for?
Which vacation destination does Paul like to go to almost every year?
Portugal
List the 3 ways a customer can pick up a lowes.ca order.
- Customer Service
- Curbside Pick Up
- Locker Pick Up
What are a few examples of add-on sales at the till?
- LPP
- Lowe's credit card
- Promotional products
As a loader, while loading product, we need to wear ____.
safety vest
When going down a ladder, what direction do you face?
Towards the ladder.
What is Paul's favourite department in the store?
Garden Centre/Seasonal
Which day of the week do we NOT do flatbed deliveries?
Sunday
In a mystery shop, what percentage does the "T" account for at front cash and returns?
40% (20% for front cash, 20% for returns)
What is an LBA, LAR and LCC?
LBA - Lowe's Business Account...for business owners
LAR - Lowe's Accounts Receivable...for business owners
LCC - Lowe's Consumer Card...for home and business owners
What is an RWD?
Recovery without detention.
How many Lowe's stores has Paul worked at?
2
What 3 things are required on a loading ticket?
- loader's initials
- head cashier/customer service initials
- customer signature/Covid-19
What is Lowe's mission statement?
Together, deliver the right home improvement products, with the best customer service and value, across every channel and community we serve.
How do you dial a code 50 to the front end?
777-502
What was our inventory score/flash this year?