FAQ's
"I am on ADHD medication, can I still join?"
How can you answer this?
ADHD/ADD Applicants - All medications and medical conditions must be disclosed to your Recruiter and reviewed by the Chief Medical Officer for a determination of your qualifications. You may be required to provide your complete medical history records to your Recruiter.
(This can also apply to anyone on medication.)
"Is there going to be a Draft?"
What QT would you use?
Draft - At this time, no plans that I know of exist to reinstate the draft. The decision would be up to the federal legislature. For information on how to register for the Selective Service, view this page. https://www.sss.gov/register/
What does ROTC stand for?
Reserves Officers' Training Corps
How does the open door policy work?
Chain of Command.
What status and what time should you be on before the shift begins?
Start Shift - 2:55pm
"I am currently residing in the US but I'm not a citizen or permanent resident, can I still join?"
What can you say?
You can continue to forward the lead (log as). If you are looking to give them an answer you can provide "Qualifications" QT
Remember, we are not here to disqualify people.
"What does the Enlistment process look like?"
What QT would you use?
ENLISTMENT PROCESS
What is ROTC?
The Reserve Officers' Training Corps is a group of college based officer training programs for training commissioned officers of the United States Armed Forces.
A chatter repeatedly spams or is harassing in our queue. What are the 2 steps you take?
1. Notify Shift Lead or ATL
2. Conference them into the chat.
(Must get both)
Chat must be open/transferred to us in order to block IF the chatter meets blocking criteria.
New!
If you need a time fix over 5 minutes, what is the first step you should take?
You will need to add a comment to the time/date you need to be fixed.
If someone asks you about a program and you are unable to find any information on it.
What can you do to help them?
(After checking all resources)
"I apologize, I was unable to find any information on this subject. If you'd like I can forward your information to a Recruiter!"
"Who do I contact about my Military records? They need to be corrected."
What QT do you use?
Correct Military Records - In order to get your military service records upgraded/changes, you must contact your respective service Board for Correction of Military Records. Contact information for each board is listed below: Army Board of Correction Crystal Mall 4, Room 220 Arlington, VA 22202-4508 Phone: 703-607-1611
What are 2 of the ROTC requirements from the quick text?
- Age 17 - 27
- 2.50 high school GPA
High school diploma or equivalent
SAT score of 1000 or ACT score of 19
- Meet physical standards
Agree to accept a commission and serve
List 3 tools you can use as resources for chats AND phones before reaching out in Teams.
1. GoArmy.com
2. Quick Texts
3."Resources" on salesforce.
4. External Resource Sheet.
5. .Mil websites
Teams should be a last resort if you are unable to find the answer on your own.
What time should you go on busy before your break?
2 to 3 minutes before your break.
"How can I send a soldier a care package?"
(There is a QT for this)
Adopt a Soldier QT
"How do I update or get a new I.D card?"
What QT can you use?
I.D. Card - All details regarding updating your CAC, managing a sponsor or family member ID card information, or to find a RAPIDS ID Card Office can be found with the below link 👇 https://idco.dmdc.osd.mil/idco/
What are 3 out of the 5 ways to become an Officer in the Army?
-Direct Commissioning
-Green to Gold
-ROTC
-OCS (Officer Candidate School)
-US Military Academy
What steps do you take when someone threatens you on phones or chats?
1. Send the "Threat" quick text.
2. Copy the transcript name/phone number
3. Close the chat out/hang up.
4. Escalate to shift lead.
(MUST GET STEPS 1, 3, and 4)
What should you be checking/reacting to every day before the shift?
Break Schedule - Inbound - Outbound Group Chat.
What Rank can I enter as if I have an Associate's Degree?
E-2
"I'm looking to get sponsorship through the Army for my business, who can I contact?"
What QT can you use?
Marketing - Due to the heavy volume of proposals they receive, they have developed this online process to allow them to better manage, track and respond to your submission. https://www.armymwr.com/advertising/partner-us/sponsorship-opportunities
Can someone in ROTC play college sports?
Yes.
List your chain of command above you. (5)
1. ATLs (Lilly B. & Joshua H.)
2. Team Lead (Melia K. & Amy M.)
3. Brennan
4. Jason
5. Dr. Krista Stevens
Who would be your first point of contact?
(Requests off, issues or concerns)
Your ATL - with this being said, if you have an emergency you would go straight to your TL.