We use this conversation to unlock a new customer on record when the meter is open.
What is ROUN? (RECORD ONLY UNLOCK NEW)
100
Define 1A 0070
What is Residential Non-heating for 6-25 families Non-heating?
100
Non-residential customers that have a field date must pay this amount for a down payment for this many months.
What is 50% of balance and six months?
100
We use this conversation to process a meter reading.
What is MREA?
100
When do we use Enscan locks or unlocks.
What is never?
200
We used this conversation to close an account and schedule for a technician to lock the meter.
What is RSTS? (REQUEST SERVICE TERMINATE SERVICE)
200
This SA may be opened in a landlords personal name but still requires an application for service.
What is 0171?
200
True or False: The customer can reinstate their old agreement to activate their account when they are locked for non-payment
What is False?
200
This conversation can be used to update a telephone number or change the in care of name.
What is ASUA?
200
After verifying an account we need to look at either of these three places before we process a check on the account
What is check AHSA or IQRB in CRIS or CFE payment history section to see if a return check was processed in the last 6 months?
300
When a customer is locked for non-payment we use this conversation to restore their service after their bill is paid.
What is RSUS? (REQUEST SERVICE UNLOCK SAME)
300
The rate and SA for a two family home where the landlord is paying for the heat for both floors.
What is 1B 0161?
300
True or False: If a residential customer has defaulted on a general agreement in the past 18 months they are not entitled to a specific agreement.
What is False?
300
We use this conversation to issue a customer a duplicate bill
What is IQBD?
300
Define Controlled and Uncontrolled and when we use it
What is when we are closing an account we put controlled in the remarks if there is another active account at that address or put uncontrolled if all accounts at the address are final?
400
We use this conversation to transfer the customer from an old account to a new one. It will send a service person to lock the customers old meter and to unlock their new meter.
What is RSTT? (REQUEST SERVICE TRANSFER/TERMINATE)
400
A rate 6 is special because of this reason
What is temperature controlled?
400
When a residential customer is not entitled to an agreement we can offer this option instead for three different amounts.
What is a 1 week extension for 30% of arrears, a 2 week extension for 40% of arrears, or a 1 month extension for 50% of the arrears?
400
We can use these two CRIS conversations to see what appliances are connected to the meter.
What is IQMI or MPRT?
400
The six steps of Call Before You Go.
What is make two attempts to call, Iac charge, over the age of 18, access to the meter and appliances, no pets or animals, and transfer to 3001?
500
We use this conversation to stop the billing process for a customer. The account status will be final but the meter status will still be open.
What is ROAS? (RECORD ONLY ACCOUNT STOP)
500
The difference between the SA's 0010 and 0100
What is 1-family, non-heating and religious house of worship, non-heating
500
When a transportation customer is locked for non-payment but is eligible for an agreement, we must do this after the customer makes their down payment.
What is schedule an RSUS and hold the account until the ESCO adds their charges, then add the DPA on the account?
500
There are two different conversations we can use to see a customer's annual usage. We use this conversation to see the amount of therms per year and this conversation for the amount of cubic feet per year.
What is IQPR and IQMI?
500
When a customer pays 75 % of the arrears to restart their service we must process two things on their account before we process the RSUS.
What is process a 30 day extension in conversation CACE and add a deposit to the account in CADR? *CADR does not apply if there is already a deposit on the account and is waived one time for RRR.*