Communicating and Apologizing
Problem Solving
Time Management
Self awareness, responsibility, and boundaries
Conflict Resolution
100

This word means confident and forceful.

What is Assertive?

100

a matter or situation regarded as unwelcome or harmful and needing to be dealt with and overcome.

What is problem?

100

The action of delaying and postponing something.

What is procrastination?

100

The ability to understand and share the feelings of others.

What is empathy?

100

a serious disagreement or argument.

What is conflict?

200

Assertive communication is often confused with this kind of communication.

What is Aggressive?

200

While we cannot avoid many of these problems, we can remain open, flexible, and willing to adapt to change. This mindset is considered being...

What is resilient?

200

The process of organizing and planning how to divide your time between specific activities.

What is time management?

200

A productive mindset in which you expect the best.

What is Positive?

200

Walking away from a conflict.

What is avoiding?

300

An important part of communication that does not use words.

What is Body language?

300

One way of problem solving is identifying solutions and possible...

What is consequences?

300

Your lack of planning is not someone else's...

What is crisis?

300

Limits and rules we set to protect ourselves.

What are Personal Boundaries?

300

Give a little, get a little.

What is compromise?

400

The first step of making an apology.

What is Expressing remorse?

400

The first step of solving is identifying this.

What is problem?

400

the quality or habit of not adhering to a correct, usual, or expected time.

What is tardiness?

400

Physiological, safety, love and belonging, esteem, self-actualization are a part of this.

What is Maslow's hierarchy of needs?

400

A firm decision to do or not to do something.

What is resolution?

500

Appropriate communication changes based on...

What is the situation?

500

The problem should not be considered solved until you check this. 

What is result(s)?

500

List 3 ways to solve a time-management issue.

Create a to-do list• Finish the hardest tasks first• If the task takes less than two minutes, do it right now• Set a period of time to do nothing but work• Give yourself a break• Remove your distractions• Don’t be a perfectionist• Motivate yourself by getting rewards• Get an accomplice.

500

Having strong moral principles.

What is integrity?

500

Both people get what they want, essentially.

What is win/win?