The name of the tool found in MarRFP that one could go to learn all they wanted to know about an account.
What is SAPP (Strategic Account Plan and Profile)?
100
This is a plan (that is modeled after the pharmaceutical industry) that will assist you to be productive in our roles as well as show activities to our leaders and GMs.
What is the 100-pt plan?
100
This is a “link” that can be directly sent to a customer, that enables them to book a Group or Corporate rate directly on Marriott.com
What is Reslink?
100
11/30/’09 is the launch date for this significant conversion.
What is SFAWeb?
100
This system replaced the CMP reports. These reports can assist properties in analyzing demands from accounts that book any room nights at a given property and can be used to critique sales strategies to identify improvement areas.
What is ATR(Account Tracking Reports)?
200
Web-based rate collection tool that facilitates the centralized and non-centralized business travel pricing process for all properties worldwide.
What is MarRFP?
200
She is our "go to" person when we get an outbound opportunity requesting multiple hotels outside our market, so there is no time wasted by us handling it while taking care of our regular work schedule.
Who is Andria Stafford (our outbound merchandiser)?
200
To submit a Group Rooming List electronically into MARSHA using Marriott rooming list template.
What is e-Rooming List?
200
This is the term for SFA which means that no changes can be made to accounts or contacts from now through November 20th.
What is lockdown?
200
Computer crashes, Lettermark doesn’t work, air-card doesn’t work or issues with you cell are all problems this one person can assist you with.
Who is Angel Williams?
300
This group at corporate maintains the MarRFP web-based pricing tool as well as facilitate annual centralized pricing process for GST and Mid-Market Accounts.
What is PAS (Pricing and Account Services)?
300
At MARSO, managers react to demand, where in this role, managers must fill their time with the most valuable and productive tasks.
What is Proactive Sales/Area Sales?
300
With this tool you will be able to select hotel images, stock images, custom music and then free-type a sales message to create targeted presentations for your top accounts.
What is Flash on a Fly Presentation?
300
If you have a change which needs to be made in SFA, these are the steps to be followed to manage this change.
What is to create an activity for November 30 entitled – “File Review” – Calendar Description – “SFA WEB Update Needed” – Accomplishments – “List the changes that need to be made
300
This the date set by our leaders as an opportunity to sit with the Sub MD GM's to enlighten them more about our account focus for their hotels. During this time, the AAE's will present out on key accounts for the market, share customer perspectives and seek out feedback / insight from you that can lead to future successes with our customers.
What is Nov 19th?
400
This Market Share reporting is provided through third party, industry vendors to help hotels assess how well the hotel performed compared to it's competitive set and the hotel's performance trends over previous years.
What is the STAR Report?
400
Getting activities entered by the end of each day, saving 2 hours to complete SFA updates each day, blocking 4 hours each week for solicitations each week are examples.
What are best practices?
400
Provide a personalized web page for groups requiring a room block or companies with negotiated rates.
What is a Custom Web Page?
400
During Lockdown, this is the final number of days in which changes may be made to an actualized booking.
What is 5 days?
400
The system that prices group opportunities for full service hotels for MARSO.
What is GPO?
500
It is a tool that provides enhanced revenue management tools for reporting and analysis of reservations data from MARSHA.
What is MRDW (Marriott Reservations Data Warehouse)?
500
Executing appointments, solicitations, sourcing leads and returning customer calls before answering internal emails.
What is prioritizing?
500
This is the website we got to in order to create eProposals and eCards.