Routines
SCM
Policies and Procedures
Incident Reports
Agency
100

True or False: Client have to go to their rooms for quiet time routine.

FALSE. Quiet time has no designated area. 

100

What does ESPI stand for? 

Emergency Safety Physical Intervention. 

100

What is the proper call off protocol? 

Call the On-Call Manager (Can be found on the on-call calendar posted in the cottages, break rooms, and in your email). If the On-Call Manager does not answer, leave a voicemail. 

DO NOT TEXT OR EMAIL TO CALL OFF. These are improper call off methods and will result in disciplinary actions. 

100

Do you complete the Life Space Interview for an escort? 

Yes. 

100

What does PBIS stand for? 

Positive Behavioral Intergration Support. 

200

What time does Quiet Time routine end? 

3:15 PM

200

What age can an upper torso ESPI be performed? 

12 years or older. 

200

Who do you contact for NON LIFE-THREATENING medical emergencies? 

Quentin Turley

200

What is the correct verbiage to use when submitting an incident report? 

3rd person. 

200

What does PRTF stand for? 

Psychiatric Residential Treatment Facility. 

300

When should you use the PBIS Matrix? 

Every routine. 

300

When should the on call therapist be contacted? 

Whenever an ESPI is performed (a restraint or a hook and escort) OR if a client self-harms to have them assessed for close observation. 

300

What is our Cell Phone Policy? 

Cell phones are not permitted to be on the units under any circumstances without prior approval from HR. 

300

Sharon and Sam get into a physical altercation at dinner due to Sharon stealing Sam's pickle off her tray while Sam was getting a cup of water. Belynda was caught in the crossfire and punched by Sharon. How many incident reports need to be completed? 

Three. 

300

What time does shift start? 

2:45 PM Monday-Friday and 2nd shift weekends. 

6:45 AM for 1st shift weekends. 

400

True or False: Phone calls only take place during the open rec routine. 

FALSE, Clients can perform their phone calls during any down time throughout the shift. 

400

Royale is escalated in the common area. Ms. Jen and Ms. Ja'Kia have moved the other clients to the basement of Cottage A with Mr. Nikki. Royale begins to flip chairs and becomes verbally aggressive with staff. 

Should Ms. Jen and Ms. Ja'Kia place Royale in a ESPI?

No, Royale is by herself in the common area by herself and she is not considered to be a harm to herself or others. Planned ignoring or listening could be an alternative approach before resorting to an ESPI. 

400

What is the break policy? 

One 15-minute break every 4 hours. Breaks happen during open rec or after EBT go to bed. 
400

Ava begins to escalate around 3:30 PM. Ava become physically aggressive with Ms. Sam. Ava is placed into an ESPI at 3:45 PM and is released at 3:58 PM. Ava is able to complete a few routines before re-escalating and being placed into another ESPI around 5:00 PM by Ms. Sharon and again around 7:00 PM by Ms. Belynda. 

How many incident reports need to be completed? 

One. 

400

What is the PRTF ratios? 

1:3 when clients are awake. 

1:9 when clients are asleep. 

500

How does table time work? And how many minutes can clients receive? 

When clients are on the board with No Privs, they must sit quietly for their time duration during the first part of open rec. 

1 day of no privs = 10 minutes of table time. 

MAX OF 30 MINUTES. 

500

Cam is escalated in his room alone during chore routine. Because he is escalated, Cam begins to throw his belongings around the room and ripping his own property up. Ms. Piper has attempted many de-escalation techniques (i.e. empathetic response, positive praise, engaging coping skills, listening.) But Cam is not receptive to these tactics Should Ms. Piper remove Cam from his room? 

NO. Cam is not a harm to himself or others. Planned ignoring can be used and allow him to de-escalate on his own, then circle back to talk about the event and Cam's emotions behind it. 

500

What are the on-call manager phone numbers? 

Quentin Turley - 859.640.6230

Sam Mocahbee - 859.292.4138

Jevontae Jennings - 859.815.2705

Sharon Taylor - 859.292.4187

500

Identify what is missing from this incident report. 

The full length of time a client spent in the ESPI. HH:MM:SS. 

500

When does Summer Sanctuary Day's end? And what is our uniform policy? 

September 1st. Residential Treatment Specialist are to wear a CHNK branded polo with Navy blue or Khaki pants. Closed toed, closed heel shoes. NO CROCS OR SLIPPERS. 

If staff want to wear a personal jacket or sweatshirt, they can but the CHNK polo must be the outer most layer.