Random, but important
what type of m365 licenses do we recommend for the majority of office users
Business premium
2W won this award for their 2024 Epicor performance
Global partner of the year
What is does a control letter contain?
Why is it important?
Control letter: recap of key takeaways from the meeting, including what the client is trying to accomplish. Outlining action items for the client to do and action items for what 2W needs to do. Next step: which is the date and time of the next meeting (and send the calendar invite)
why? 1. Show the client you are listening and have a strong handle on what needs to happen to help them. 2. Provide a clear and control the clear path forward. 3. For 2W resources (you and everyone else)-
What are 2W's 3 pillars of our business?
1. No noise Technolgoy
2. We have never say no to a reasonable request- we will find the answer
3. Technology should not make your head hurt and should not make you broke.
Where does Moe live?
Oregon!
What is Resolve IQ?
Resolve IQ is 2W Tech's own AI solution.
How often I should update my CW forecast and anything on the sales board: leads/sales support tickets
DAILY!
What is the purpose of a joint action plan?
How do you build one?
The purpose of the Joint Action Plan is to successfully align the client's processes with 2W Tech's processes to ensure a successful project.
Start with the end in mind. When do they want to be live in their environment with this solution? Then ensure you understand everything the client needs to do in order to sign an SOW with 2W. Map out those steps and our 2W steps together and shows how we can deliver for them.
What is the best way for a Managed IT Support client to get end user helpdesk support?
How long will level 1 at 2W try to solve a client ticket issue before escalating to level 2.
CLICK TO CHAT!
20 minutes MAX!
In the book the Scarlett Letter- what does the A stand for?
Adultery
Where do I find 2W sales collateral?
The Insider
1. Executive Summary
2. Material Review
3. Production Review
4. Sales Review
5. Vendor Scorecard
6. Shipping Performance
How do you ensure you understand the A in BANT?
If I am able to show a solution that makes sense to you and your organization, walk me through your process to sign a SOW with 2W.
What is our support rate for Epicor versions before 10?
$275/hour
How many times was Ferris Buller absent from school his senior year=?
NINE TIMES!
YES! The actual quote will come from Apollo, but we need to track the opportunity for open to won in CW. You need to manually add the revenue and then when it is sold, add the signed order form to the opportunity mark it quote processing
what was the very version of Kinetic called?
2021.1
Walk through how you negotiate the Timeframe for a deal.
Jon will judge answer!
What is Rachel's title
Microsoft Alliance Manager
What was the original name of Van Morrison's song Brown Eyed Girl?
Blue eyed girl
The expectation I should set for all project SOWs signed with 2W from how long it will be for project kickoff from point of signed SOW
2 weeks
James Prather!
Overcome the objection: the cloud is not safe
Jon will judge!
what year did Mark take over ownership of 2W>?
2012
With an amazing cast including Jason Segel, James Franco and Seth Rogen, this show sadly only last 18 total episodes
Freaks and Geeks