business activities
An example of a primary business activity.
Financial analysis.
The definition of management.
The logical process of coordinating resources to accomplish an organization’s goals.
people who work to produce goods and services.
Human resources.
Another word for customer Relations.
Customer service.
Bad customer service can...
Cause customers not to come back.
The process of planning, staffing, leading, and organizing employees.
Human recourse management.
A function of management.
Planning, Organizing, Staffing, Directing and Controlling.
Compensation and Benefits example.
Compensation—pay for work completed
Benefits—advantages employees
receive in addition to compensation
(e.g., insurance)
Positive Customer relations make customers feel...
• Are happy
• Are more than just satisfied— needs/wants have been exceeded
• Feel important
• Feel connected
to the business
Popular show about a paper company in the workplace.
The office
The process of accessing, processing, maintaining, evaluating, and disseminating business knowledge, facts, or data.
Information management.
Deciding what work will be done.
Planning
HR management function that includes ensuring that employees are knowledgeable and productive.
Training and Development.
Importance of Positive Customer Relations.
Tough-to-please customers
Fierce competition
Value of customer loyalty
Recourses that comes from the earth.
Natural recources.
Name the primary business activity that includes attention to product, price, promotion, and place.
Marketing.
Determining jobs that
need to be performed.
Organizing.
Impact of HR Management on the Business.
HR management should
make every employee:
• Available
• Knowledgeable
• Productive
• Satisfied
Impact of HR Management on the Business
Factors affecting customer relations in business processes.
• Building customer
relations into every
aspect of the business
• Relating to specific
target market
• Approaching daily tasks
with customers in mind
Factors Affecting Customer Relations
What money is called in Mexico.
Peso.
Define interrelation of business activities.
If one business activity changes, all other activities must adjust.
Skills Managers Need.
Technical skills
Interpersonal skills
Conceptual skills
How HR Management Is Evolving.
Business world—always changing!
More diversity in the workforce
Greater emphasis on work-life balance
Outsourcing and organizational
restructuring
A technique for building positive customer relations.
Be “customer-centric.”
Pay attention to
internal customers.
Communicate.
Resolve complaints in a
quick, satisfactory manner.
Be thankful.
Display courtesy,
friendliness, and
professionalism
at all times.
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