Show:
Deposit
S4
Soft Skills
Product
What is New
100
defined as a customer who has not had service in the last 60 days/ 30 days in West/
What is new customer
100
Section Weight 22%
What is S1
100
Customized-Convenient-Creative
What are the ingredients for Loyalty
100
before 11:45AM ET
What is Priority shipping
100
local broadcaster in the Indiana area, rebranded their multicast stations
What is WISH
200
No credit screening needed- Run positive ID check on 3 types of customers
What is Limited Basic, Bulk, Internet Essentials
200
Transition to relevant offer
What is S3
200
event ,belief, emotions, actions
What: Belief System
200
Stream Live TV and On-Demand content while connected in their home
What is Xfinity TV app
200
changed to a full-screen format without the scrolling TV listings. Effective February 2, 2016 (Florida Areas)
What is POP TV
300
Limited to 3 pieces of equipment
What is- A customer requiring a deposit
300
Clarity, Ask Questions, Resolve, End/ Acknowledge, Respond & Pivot
What is Overcoming Objections
300
Past, Present, Future
What is 360 degree
300
customers can access email on the go, , unlimited talk and text
What is Xfinity Connect app
300
Customer Impact: Customers in the impacted lineups still using MPEG-2 equipment will begin to lose access to HD channels
What is HD Enhanced Program: Channel Migration Activity
400
Existing customer moving in same division and adding a new LOB
What is run a credit screening or Risk Access
400
To protect your account, may I have your account number or the last 4 digits of the account holders social security number?
What is Authentication/ S1
400
"Don't take anything personally, nothing others do is because of you."
What is Don Ruiz
400
This app gives users location and directions to over 2 million
What is the WiFi app
400
Fee is an itemized charge on your bill that is intended to offset a portion of the costs of retransmitting broadcast television signals
What is the Broadcast TV fee
500
they may keep all existing equipment including their XH service.
What is Non-Pay Restarts
500
Is there anything else I can assist you with today?
What is S4 or Summarize-Close Contact
500
Patiently Listen, Empathize, Apologize, Commit to action, Explain
What is Peace
500
Created for customers convenience, on that day customers can see the Techs name and photo and GPS within 15 minutes of arrival
What is a self service feature through My Account or mobile device.
500
Effective February 3, is now fully launched across the Comcast footprint
What is my.xfinity.com page