Time
How long do you wait on a chat that is non-responsive?
2 mins
What is our written policy on Ready and ACW stats?
Ready score of at least 90% or higher and an ACW score of 20% or lower.
When calling attendance line, what time zone should we tell them when we call out for a shift?
Pacific
It's the one-word name of the Ben & Jerry's flavor described as; vanilla ice cream with vanilla bean specks
Vanilla
What does QA stand for?
Quality Assurance
The caller places you on hold; how long do you wait?
2 mins
Should answer phrases should be stated verbatim?
Yes
Who is Anywhere works CEO?
Natalie Ruiz
This Washington D.C. monument stands near the Potomac, about halfway between the Capitol; the Lincoln Memorial
Washington Monument
How do you identify yourself when connecting any internal call?
Hi, this _____ from your contact center
The client places you on hold; how long do you wait?
6 mins
Should we accept jail calls?
Only if the script states you can.
Which month did the franchise team visit FranServe (Orlando), Starpoint (Nashville) and Summer Summit (Denver)?
July
1975's 'Killer Queen' was the first Top 40 pop hit for this group.
Queen
Hot, warm, or cold. when transferring to the Spanish line, what kind of transfer do we do?
Warm transfer
How many minutes do you have to report an Absence or Late Arrival?
15 mins
What call type should I select if the caller is not technically a client yet but they have already attended the consultation?
Existing Client
What was the company's name before it was Anywhere Works?
Full Creative
Glen Bell founded this taco chain in 1962.
Taco Bell
What is the best practice for when a caller declines information?
Put the caller's response in the field.
How long can you hold when transferring to Spanish or Supervisor lines?
90 Seconds
If the caller does not automatically provide their last name, what should you do?
Ask for a last name if there is a last name field.
When was Anywhere Works created?
2013
In 1981 this 9-letter word was added to the state flag of Wisconsin.
Wisconsin
What percentage is the company's expectation for QA?
80%