NBA Alerts
What are NBA Alerts ?
suggestions to a member of certain plan benefits they might be unaware of.
NBA alerts DOES NOT increase member loyalty
False
What KA do you use when a call is regarding a CSNP VCC FORM ?
KA4553
What is NOT covered in a HMO Plan
Out of Network Providers / Out of Network ERs
What event kick started the WW2?
When Germany invaded Poland
What do NBAs do ?
Removes Obstacles and make their member experience easier.
Some Members may be calling in response to a letter or outreach call meant for NBAs
True
Member is calling because they are wondering if Aetna covers battery replacements for hearing aids
KA4472
What makes a person eligible for Medicare
65 Years or older
Under 65 with certain Disabilities
What is the name of the Vanilla Wafer Scooby loves
Scooby Snacks
If an error appears "Complete the required NBA to finish the Case", what should you do ? KA4012
review and finish the NBA. Select a disposition and click Finish.
You should keep the NBA script as transactional instead of conversational
False
Member needs DME and is wondering how he can get it
KA4492
What company does Aetna contract to help qualify with Extra Help ?
Benelynk
One direction became a overnight sensation in what year ?
2010
How can we offer a NBA
Inform the member of the options available to them based on the NBA
Its okay to not offer the NBA if the member is irate
True
Member is calling about
Cataract Surgery and Post Surgery Eyewear
KA4529
what is the date times for Annual Enrollment Period
October 15th through December 7th
Who preformed at the Superbowl with bad bunny
Lady Gaga and Ricky Martin
What are some Challenges we face that may not allow us to offer NBAs?
Irate callers
Members time
Uneasiness of NBA
NBA-MA to CSNP is a valid NBA offered
True - KA4012
PCP button is not available or the button is greyed out
KA3210
If they just qualified for LIS are they able to get a new plan for it even if its not during any enrollment periods ? If yes what is it called ? if no why not ?
Yes, this would be considered SEP
Guess the song....
"And all I can taste is this moment
And all I can breathe is your life
And sooner or later, it's over
I just don't wanna miss you tonight"
Iris by Goo Goo Dolls