Enter Title

FT System Guide

100

First Track and ____ use the same credentials. 

FDR

200

Gross Fraud (information to review)

 the total amount of the fraud transactions in the claim.

300

Transaction List (information to review)

All the transactions that occurred on the account during the specified.

400

Action List (information to review)

Bottom right all actions available to take on the claim.

500

Case Notes (information to review

Right above the actions list, this is where all notations pertaining to the investigation and actions taken are housed.

Ally Manual

100

You required to have what ACK: for ALLY/OLLO

ACK: Reviewed Credit Bureau Status ACK: Loss Type Evaluated Update Lost/Stolen Screen ACK: Set Fraud Visa OR MasterCard ACK: Fraud Trans Defined Generic

200

You are required to have what INV: for ALLY/OLLO

INV: OnBase Documents Reviewed INV: ACCT NOTE REVIEW INV: Auth Log Reviewed INV: AVS Verified INV: Previous Stmt Review INV: Prior Claims Reviewed

300

Reoccurring Charges ALLY Specific

Any claims where it is identified the transaction(s) in review are reoccurring transactions, the agent MUST set the transactions as valid and transition the claim over to a Non-Fraud Dispute. This will occur in the ACK phase of the investigation

400

AutoPay Threshold By Client: Ally/Ollo

 ≤ $50.00

500

True or False: You DON'T need to complete Acknowledgement/Investigation action

False

Open Sky Manual

100

You required to have what ACK: OpenSky

Acknowledgement: ACK: Reviewed Credit Bureau Status ACK: Loss Type Evaluated Update Lost/Stolen Screen ACK: Set Fraud Visa ACK: Fraud Trans Defined OS If Applicable: ACK: Delete Credit Bureau Flag ACK: Set Valid ACK: Merchant Credit Issued (0481 Letter) ACK: Transaction(s) Has Not Posted ACK: Merchant Credit Issued (Partial Merchant Credit) I

200

You are required to have what INV: Open Sky  

INV: OnBase Documents Reviewed INV: ACCT NOTE REVIEW INV: Auth Log Reviewed INV: AVS Verified INV: Previous Stmt Review INV: Prior Claims Reviewed

300

????? 

Everyone name your favorite process you've worked.

400

AutoPay Threshold By Client: Open Sky

≤ $25.00

500

True or False : You NEED to complete Acknowledgement/Investigation action

tRUE

NA Checklist

100

Client By Credit Card Types: Open Sky

4621

200

AutoPay Threshold for Morgan Stanley

NONE

300

To verify client name in FDR: 

BS9 screen under bank name (top left)

400

Lost Type Code: 06 (Card Present/Card Not Present)

Card Not Present

500

Pi Type Code: 06 (Card Present/Card Not Present)

Card Present