Teammates
Which two teammates spent their childhood growing up taking care of their family's cattle and horses?
Chris and Jessica!
What does "GC Control" mean?
Glucose Control
How do you add items to a BUO online?
(You don't, lol)
Customer will search for products in the "Edit Backup Order" page and add to BUO.
Where can you see what service was offered the previous month?
The contact log
What is HE Melapower?
Melapower made for High Efficiency waching machines
Which team member has been with Melaleuca the longest?
Kay-Lynn!
What one supplement is added in the Metabolic Peak Performance Pack?
NutraTherm
How do you find the most recent list of every kosher product we carry?
Search "kosher" on the site
How can you search for an account?
phone number
member ID
address
order number
first and last name
email address
When do you delete a credit card from an account?
Never! If a customer is wanting a card not to appear on the account, customer service will mark the card "inactive" and the card is be removed from the account after 90 days of inactivity on it.
Who is studying graphic design in school right now?
Sage! (aka, me)
Plus is a circulatory antioxidant to fight free radicals
CV is a blood pressure support to maintain healthy blood pressure ranges
How do you filter products by points and price?
Type "# points" in the search bar, set sort by "Price: Low to High"
What's the easiest way to add the customer's cart to a Compass order?
"New Order"
"Import Online Cart"
Where is the most current list of available ETAs for out of stock items?
Business Center > News & Meetings > Update Center > Product Updates "Read more"
https://cdnus.melaleuca.com/PDF/BusinessCenter/enus/update-center-products-unavailable--en-US.pdf
What is the name of Wytemi's cat?
Ember!
What is a "carrier oil"?
A type of oil that is non-irritating for topical use on most people, used to dilute other oils for safe topical use.
How many orders can you see in "order history"?
Any orders for up to a year in the past.
What can an unlisted spouse not do on an account without verbal permission from the account holder?
Change the primary MOP, primary address, email address, or BUO
When should a call be deferred to Product Information instead of Customer Service?
If a product is defective, not broken. Defective meaning out of the ordinary smell, color, taste, or doesn't work for no discernable reason.
Which of your teammates is a fencing instructor and has been a professional fashion designer?
Adelaide!
Which skin care line is best for helping with hyperpigmentation (patches of skin darker then the normal, surrounding skin)?
The Vitamin C line!
Vitamin C helps slow down the enzyme that causes hyperpigmentation and depigmatyze the skin.
Where can customers access the printable return form?
Menu > Help Center > Returns & Exchanges
How do you check the taxes for each item in a processed order?
Click on the blue tax total in the payment summary to bring up a tax breakdown window
What services are available for people who don't have an email?
Healthcare savings, doesn't require email to sign up