roles
This role connects clients to resources after assessing needs and eligibility.
What is broker role?
Focuses on strengths, resilience, and client expertise.
What is strengths perspective?
Using eye contact, posture, and nodding to show engagement.
What are attending behaviors?
Rephrasing what someone said to ensure understanding is this.
What is paraphrasing?
These are unconscious strategies like denial and projection.
What are defense mechanisms?
This role helps clients use their strengths to overcome challenges.
What is enabler role?
Explains society through power struggles and inequality.
What is conflict theory?
Brief verbal cues like “mm-hmm” to encourage talking.
What are single word responses?
Organizing key points after a conversation is this.
What is summarizing?
The first phase of building a helping relationship.
What is engagement?
This role guides group communication and participation.
What is facilitator?
Behavior is shaped by expected social roles.
What is role theory?
Restating facts without interpretation.
What is reflection of content?
Gently prompting someone to share more is this.
What do request to continue?
The 4 stages of social work process include engagement, assessment, this, and evaluation.
What is intervention?
This role provides knowledge so clients can make informed decisions.
What is educator role?
Relationships are based on cost vs. benefit.
What is social exchange theory?
Identifying and naming emotions.
What is reflection of feelings?
Giving permission for someone to feel emotions is this.
What is sanctioning feelings?
This skill involves restating both emotions AND meaning to show deep understanding and reduce miscommunication.
What is powerful paraphrasing?
This role takes a neutral stance to resolve conflict.
What is mediator role?
People are influenced by interconnected systems like family and society.
What is systems theory?
Acknowledging that someone’s feelings make sense is this.
What is validating?
This technique involves asking questions that require more than a yes/no answer.
What is open-ended questions?
Pointing out contradictions respectfully.
What is confrontation?