PEOPLE
The correct work code for an employee scheduled for processing transfers or deliveries?
What is Shipping/Receiving?
Priority of capturing client information.
What is MC - Client Name, Phone Number, Email, M - Postal Code, S - Address?
The 4 steps of maintenance, in order.
What is sort, hang/fold, size, and detail?
2 things that are to be checked upon a bag check.
What are Bags and Outerwear?
3 pillars of excellence when conducting a Quick Start.
What is Clear, Concise, and Engaging?
Sales are up more than 20% to BG. How much do you add to total selling hours?
What is HALF or 50%?
The 4 Continents of clienteling, in order.
What are Acquire, Activate, Reactivate, Retain?
Conans (numerical sizing) are on the core list. What size break should we have them at, and what does that mean?
What is a slow size break - one of each size?
First step in product recovery.
What is Establish Continuity?
The maximum number of items that can be wrapped per tissue in a standard transaction.
What is three?
Three ways to overcome areas of opportunities within business management. Hint: What are the Cs?
What is DO, DELEGATE AND ESCALATE?
The 3 guiding principles to dealing with CSOs.
What are Gather the A, Lose the Battle Win the War, Deescalate?
The 4 areas of the store to check when locating an order (through order broker).
What is, sales floor, fitting room, backroom and service desk?
4 responsibilities of HSA-FI.
What is, Maintain Capacity Limits, Execute Sanitization Checklist, Outgoing Product, Hangers?
5 things the opening team is scheduled to do.
What is vacuuming, windows/mirrors, hold closet, stock management, maintenance?
The 7 areas of a business management walkthrough, in order.
What is Store Exterior, Windows, Sales Floor, Fitting Rooms, Service Counter, Backroom, and Washroom?
The four pillars of fitting room excellence, in order.
What is Every Step of the Way, Distinguish Ourselves, Eliminate Bottlenecks, Close the Sale?
The 5 steps of an electronic cycle count, in order.
What is, Prep, Print, Count, Check, and Complete?
What is Safewalk and who are the 2 people to call to support in this task?
What is A program designed to protect the safety of our staff by walking them to their car?
Who is an RA or Mall Security?
3 responsibilities of the closing team.
What is maintenance, backroom/garbage, cash desk?
The C of Floor Management.
What is Reset, Coach, and Provide Feedback?
6 steps to great workflow at service counter, in order.
What are Know Your Players, Who's on First, Position your Team, Switch it Up, What's the Workflow, and Busy Hands?
1) They are sent out immediately
2) They must be placed in a plastic bag and boxed up ALONE
3) Carton must be labelled "Items to be Destroyed"
The 6 steps of in emergency evacuation, in order.
What is, Turn Off Music, Instruct Clients to Leave Store, Check All Areas, Locate Daily Setup Form, Close Door, Leave with Employees to Rally point?
How many bundles do you need to have left before flagging a shortage during REGULAR season?
What is one?