PEOPLE
The correct work code for an employee who is scheduled to completed assigned clientele calling.
What is, Selling?
The 4 pillars of fitting room excellence in order.
What is, EVERY STEP OF THE WAY, DISTINGUISH OURSELVES, ELIMINATE BOTTLENECKS, CLOSE THE SALE?
Team responsible for maintenance execution.
What is, Sales Team?
What is a program designed to protect the safety of our staff by walking them to their car, and an RA or mall security.
The 3 pillars of excellence for conducting a quick start.
What is, CLEAR, CONCISE, ENGAGING?
The correct work code for an employee scheduled for vinyl install, window install, and/or space, supplies and packaging?
What is Retail Support?
The 3 steps post-PSA.
What is Reset, Track, and Follow Up?
The days the Monday core list takes into account.
What is last week, Monday to Sunday?
The 4 responsibilities of the HSA-FI.
What is MAINTAIN CAPACITY LIMITS, EXECUTE SANITIZATION CHECKLIST, OUTGOING PRODUCT, AND HANGERS?
The maximum number of items you can wrap per tissue for a standard transaction.
What is three?
Level of sales/floor/business our focused is shifted to when it is NOT PEAK, but BUSY?
What is Floor Management?
The 6 steps to having great workflow at the service counter, in order.
What is, KNOW YOUR PLAYERS, WHOS ON FIRST, POSITION YOUR TEAM, SWITCH IT UP, WHAT’S THE WORKFLOW, BUSY HANDS?
What are face outs?
The 3 GPs of ladder safety.
What are, 3 points of contact, keep ladder stable and 1 person at a time?
The 3 responsibilities of the closing team.
What is maintenance, backroom/garbage, and cash desk?
The three things you speak about under the area of PEOPLE when giving a business management update.
What is Onboard, Schedule, Develop?
The 4 steps in initiating a PSA.
What are, Identify, Introduce, Understand and Match?
The 3 guiding principles to maintenance.
What is, TREAT PRODUCT LIKE GOLD, FRONT TO BACK-LEFT TO RIGHT, ALL HANDS ON DECK?
The 3 steps if a client/employee is injured in the store, in order.
What is Gather the Facts, Get Help, Give the Facts?
The 5 things the opening team is scheduled to do.
What is vacuuming, windows/mirrors, hold closet, stock management, and maintenance?
The C when you notice an opportunity within business management and who is accountable.
What is DO, DELEGATE AND ESCALATE? and “YOU ARE!”
What to do if a product comes back that does NOT meet the return policy and NOT in resellable condition.
What are OFFER REPAIRS, DAMAGE DISCOUNT, EXCHANGE, SVC, LASTLY REFUND.
The 3 guiding principles to an electronic cycle count.
What is, NO COUNT IS BETTER THAN A WRONG COUNT, MEASURE TWICE COUNT ONCE, TOP TO BOTTOM LEFT TO RIGHT?
The 6 steps in an emergency evacuation, in order.
What is, TURN OFF MUSIC, INSTRUCT CLIENTS TO LEAVE STORE, CHECK ALL AREAS, LOCATE DAILY SET UP, CLOSE DOOR, LEAVE WITH EMPLOYEES TO RALLYPOINT?
The 4 MCs of a quickstart if you do not have time to deliver a formal one.
What is, BG, biggest jumps, positioning, maintenance sections?