Communication
What percentage of communication is verbal
7%
What is a surface emotion
Sometimes surface emotions are anger, frustration and being short tempered.
Ms. Albertina Green
What is inclusion
means that everyone is included, visible, heard and considered
What are the four communication styles
passive, aggressive, passive-aggressive, and assertive
What percentage of communication is Nonverbal
93%
What are some common secondary emotions
anxiety, disorganized, overwhelmed, worry, disconnected, hurt, fear, stress, frustration, jealousy, helplessness, sadness
What are the MFLC hours
8am until 6pm
What are ways to help with diversity
Challenge the biases we have, have courage to be inclusive, commit to diversity and inclusion (even when uncomfortable), question yourself
What is largest portion of nonverbal communication
Tone and volume of voice
creating a space, noticing what you feel, naming what you feel, accepting your emotions, and trying mindfulness are all what
Ways to cope
Who can utilize the MFLC services
Any active duty service members and their dependents.
What are our three physical reactions when you feel unsafe or in danger
Fight, Flight, or Freeze
What is passive-aggressive communication
This communicator will act like they are ok to your face but talk badly about you behind your back.
What are some types of nonverbals
hand and body, facial, tone and volume of voice
How to build emotional resilience
Check in with our own feelings, connect with others, care for ourselves
What type of MFLCs are there (where can you find an MFLC)
School, Adult, CYS/CDC, Embedded
What is the difference between debate and dialogue
debate is oppositional (two sides don't agree with each other and try to prove the other wrong.)
dialogue is collaborative (two or more sides work together toward a common understanding)
Tools for Conflict include
Understanding (differences are ok), Empathy, Kind speech, Compromise, and willingness to listen
What leads to relationship satisfaction, increased intimacy, and fewer misunderstandings
Communication
What is emotional regulation
Emotional regulation is the ability to respond
to our mind and bodies, not to control our
emotions
What year and where was the MFLC program started
May 2004 in Germany
What is Diversity
The difference among people with respect to age, class, ethnicity, gender, health, physical and mental ability, race, sexual orientation, religion, physical size, education level, job and function, and personality traits
What is the communication style is the healthiest
Assertive