Cubs Basics/Collector Screen
PN Notes and Credit Reporting
Statuses
Compliance
Miscellaneous
100

The command to pull up all notes on an account.

3 Enter.

100

Which credit reporting scenario indicates the account is scheduled to credit report but has not been reported yet.

CRPT:Y

100

Name one Non Money status

ACT/GDN/SKP

100

What is our call monitoring disclosure?

This call may be recorded.

100

What transfer type is to another agent currently logged into TCN?

Agent Transfer.

200

How to delete a specific note line in Cubs.

3D (line #)

200

Which credit reporting scenario indicates the account is already reported to the debtor's credit?

CRPT:Y:03/19/24;93;500.00

200

If you come across a C statused account- what do you do?

Get a manager.

200

What would you do if an attorney calls in?

Get a manager.

200

Provide three of the 10 rules of negotiations.

Answers may vary.

300

The command to pull up accounts with same or similar information in Cubs.

DM

300

What is the proper PN note to enter for a debtor who set up 2 payments for the balance in full for a courtesy deletion?

PN:CLOSE AS PFD WHEN PIF

300

What are the 5 money statuses?

HOT/PTP/PAY/BRK/NSF

300

Provide verbiage that would result in marking the account as Cease and Desist.

CEASE AND DESIST/ STOP CONTACTING ME/ STOP HARASSING ME/ I DONT WANT TO HEAR FROM THIS COMPANY AGAIN.

300

What are the four personality types we encounter on the phones?

Thinker/Relator/Socializer/Director

400

How to pull up the last 15 accounts you were in.

L?

400

What is the proper PN note to enter for a debtor who set up a post dated settlement for $250.00 on 04/28/24?

PN:CLOSE AS SIF FOR $250.00 BY 04/28/24

400

Name one reason why statuses are important.

DESK MANAGEMENT/ COMPLIANCE/ UNDERSTANDING THE ACCOUNT/ETC

400

If someone claims they would like to remove a compliance item from their account, what do you need to advise them to do?

Submit it in writing @ connectcw.com

400

What are the four insurance cancelation reasons?

Non-payment/Flat cancel/Underwriting cancel/insured request.

500

How many phone numbers can we have on the collector screen and what are the fields called?

6. Resident, EMP1, EMP2, SKP1, SKP2, and SKP3

500

Which credit reporting scenario indicates the account is scheduled to credit report but cannot be reported because we're missing DOB or SSN.

CRPT:Y:WILL NOT CREDIT REPORT

500

What are our 3 levels of dispute and provide an example of when to use them.

143-general dispute code- debtor disputes or disagrees in any way

142- DPV- Dispute pending verification

141- Dis- Red flag dispute

*ANSWERS MAY VARY*

500

What are our 3 compliance items and give an example when to use them.

No calls- 321- no outbound calling efforts.

Rep by Atty-320- no outbound efforts to debtor- only to Atty- transf to manager.

Cease and Desist- 322- no outbound efforts whatsoever.

*ANSWERS MAY VARY*

500

If someone is ineligible for a settlement, what is the phrase that we will use to let them know?

"at this time, per progressive, you are not eligible for a settlement."