The command to pull up all notes on an account.
3 Enter.
Which credit reporting scenario indicates the account is scheduled to credit report but has not been reported yet.
CRPT:Y
Name one Non Money status
ACT/GDN/SKP
What is our call monitoring disclosure?
This call may be recorded.
What transfer type is to another agent currently logged into TCN?
Agent Transfer.
How to delete a specific note line in Cubs.
3D (line #)
Which credit reporting scenario indicates the account is already reported to the debtor's credit?
CRPT:Y:03/19/24;93;500.00
If you come across a C statused account- what do you do?
Get a manager.
What would you do if an attorney calls in?
Get a manager.
Provide three of the 10 rules of negotiations.
Answers may vary.
The command to pull up accounts with same or similar information in Cubs.
DM
What is the proper PN note to enter for a debtor who set up 2 payments for the balance in full for a courtesy deletion?
PN:CLOSE AS PFD WHEN PIF
What are the 5 money statuses?
HOT/PTP/PAY/BRK/NSF
Provide verbiage that would result in marking the account as Cease and Desist.
CEASE AND DESIST/ STOP CONTACTING ME/ STOP HARASSING ME/ I DONT WANT TO HEAR FROM THIS COMPANY AGAIN.
What are the four personality types we encounter on the phones?
Thinker/Relator/Socializer/Director
How to pull up the last 15 accounts you were in.
L?
What is the proper PN note to enter for a debtor who set up a post dated settlement for $250.00 on 04/28/24?
PN:CLOSE AS SIF FOR $250.00 BY 04/28/24
Name one reason why statuses are important.
DESK MANAGEMENT/ COMPLIANCE/ UNDERSTANDING THE ACCOUNT/ETC
If someone claims they would like to remove a compliance item from their account, what do you need to advise them to do?
Submit it in writing @ connectcw.com
What are the four insurance cancelation reasons?
Non-payment/Flat cancel/Underwriting cancel/insured request.
How many phone numbers can we have on the collector screen and what are the fields called?
6. Resident, EMP1, EMP2, SKP1, SKP2, and SKP3
Which credit reporting scenario indicates the account is scheduled to credit report but cannot be reported because we're missing DOB or SSN.
CRPT:Y:WILL NOT CREDIT REPORT
What are our 3 levels of dispute and provide an example of when to use them.
143-general dispute code- debtor disputes or disagrees in any way
142- DPV- Dispute pending verification
141- Dis- Red flag dispute
*ANSWERS MAY VARY*
What are our 3 compliance items and give an example when to use them.
No calls- 321- no outbound calling efforts.
Rep by Atty-320- no outbound efforts to debtor- only to Atty- transf to manager.
Cease and Desist- 322- no outbound efforts whatsoever.
*ANSWERS MAY VARY*
If someone is ineligible for a settlement, what is the phrase that we will use to let them know?
"at this time, per progressive, you are not eligible for a settlement."