Member 360
Where do you click to select the campaign you're dialing?
You can go directly to CareSMS to schedule w/o launching from member360?
False
What is the best way to be sure you get the most availability?
By leaving everything as is except for the "visit type"
How will we now be able to access our evaluations?
Through Genesys as well as when you're logged into member360
Who's excited to get into the new systems Monday?
Everyone!
How do you place yourself ready for a new lead to come in?
By clicking "On Queue"
You can save notes w/o filling out the Campaign call interaction guide?
False
When scheduling spouses or 2 members in the same home, what should you click to see back to back slots for the provider?
click "search for consecutive slots" then click apply filters
Where will our evaluations be located?
There will be an orange dot under "inbox"
Who's going to get the most schedules?
We are
How do you blind transfer or consult transfer to another Genesys user or a 10 digit number?
Click Transfer, Enter the person's name or 10 digit number in the name or number search field then click BLIND to complete the transfer.
Our scripts are built in Genesys where you can click through and includes rebuttals we can use?
True
When you've found the slot that fits the member's request, what should you click on?
The green cloud
Are you able to listen to the evaluation once it's scored?
Yes
Who's going to crush it when we're in the new systems next week?
We are!!
What small character should you click when you're ready to schedule and launch CareSMS?
The blue plus sign
When searching for members, you can use their member ID, name and DOB?
True
After you've added the member's notes to provider and clicked "add appointment" what should you click next?
View provider's schedule
Will your scorecard be available to review as well as your call?
Yes - your scorecard is alongside your evaluation
Who's the best team ever?
The OUTREACH team!
What are the 2 things that we must fill out that are different when making a manual OB call?
Confirm a call back # with the member.
Answer if this call associated to a Lucet at Home outreach campaign?
You don't need to select a wrap up code before you receive your next call?
False. You have to select a wrap up code and place yourself back on queue
What should the visit type always be?
Ad Hoc
What was the name of our old scheduling system from Pop Healthcare and Emcara (before Salesforce)
Connector
Who is the best trainer we've ever had
Cara