Ensura Tabs: Give me the tab this information can be found
An email address, a zip code, and an Authorized user.
Customer Tab.
A plan that is within it's first year.
Light Blue/Teal Started.
This is the payment method when we send out a bill to a customer in order to pay.
Paper Invoice.
A plan that covers the line providing the house with fresh and clean water.
Water Service Line
This application is used to access additional resources we use on a daily basis for our customers.
Citrix
A previous payment that went through the system.
Payment History.
A plan a customer doesn't pay for until the 31st day.
Olive Green, 12 for 12 Review Period.
This is the department that handles a customer living in California or Washington.
Insurance/Chattanooga agents.
A plan that covers the pipes and drains inside the home.
Interior Plumbing and Drainage
This application is used to look up how our processes work and is where our templates can be found.
Streamline One.
Previous terms and conditions for the contract or policy price increases.
Print History
A customer has requested the plan to be in this status because they are moving at a later date.
Dark Blue/Navy Blue Pending Cancellation.
This is the name of the process, when a customer wants to make a one time payment in the system.
Ad-Hoc Payment.
A plan that covers wiring.
Interior and Exterior Electrical
This script is read whenever we cannot hear our customer, or our customer cannot hear us.
Dead Air script, read 2x.
A previous agent's record on the account.
CMS note.
A plan that is active outside of it's first year.
No color/Clear. Renewed.
This is the name of the department that handles off-bill billing issues we cannot resolve.
Cash-App
True or false, a plan covers the customer in the case of accidents and negligence.
False.
This process is used when a customer wants to get a plan back on their utility bill after it has been cancelled.
Reenrollment.
A customer's signature for the signup of our coverages.
Documents
The initial state of a customer's plan on their utility bill.
Red / Suspended.
This is the name of the process when HomeServe pays for a portion of the plan a customer has.
Discounting/Gratuities
True or False. Every plan that we offer under our own brand can be offered in any state.
False
This is the media type of mail code utilized here:
2213UZIOJ026AINZ
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