Digital
This NFCU feature allows members to deposit checks using their smartphone camera.
What is Mobile Check Deposit?
Support team members with their professional Development in an environment where team members collaborate and operate natually as one
What is Employee-Powered
How many hours a year do we get for volunteer time?
what is 8hrs
How much is the approved cash limit at the end of the day.
What is $250
This behavior shows you are fully present with the member and helps them feel valued.
What is giving the member your undivided attention?
Members use this NFCU digital tool to send money to others instantly using an email or phone number.
What is Zelle?
We will create a leading member experience by driving innovative solutions that meet members' needs at the speed they expect.
What is Member-Centric
Which application is used for Mission Cause Framework helps guide how Navy Federal gives back, making sure our donations and partnerships stay aligned with our mission, values, and enterprise strategy while supporting military and local communities.
What is Navy Federal Serves
A member deposits $9,500 in cash and hints they want to avoid reporting requirements.
What is SAR
Going beyond the original request to ensure nothing is left unresolved shows commitment to this.
What is addressing the member’s needs completely?
This security feature sends a one-time passcode to help protect members when logging in or completing transactions online.
What is two-factor authentication
Ensure a highly secure, reliable and scalable computing and business environment that supports growth and agility
What is Scalable and Flexible
What are the two educational outreaches Navy Federal participates in?
What are FEPS and DEP
A member conducts a single cash withdrawal of $12,000 at the branch.
what is CTR
Consistent messaging and reliable behavior help generate this feeling in members.
What is confidence?
Members who forget their login credentials must complete this digital self-service process to regain access without speaking to a representative.
What is the online username or password recovery process?
It is a useful tool in identifying what a member might be interested in hearing about to support their financial health
What is Member Insights
What outside companies are eligible for us to use our volunteer time?
What is 501c3
This type of bank statement is acceptable for address verification when this alert is present.
What is a bank statement from another FI NCUA/FDIC‑insured
Remaining calm, respectful, and solution-focused in all interactions reflects this standard.
What is professionalism?
This digital banking limitation may prevent a member from enrolling in Zelle if their account is newly opened or flagged for risk.
What is eligibility or risk-based enrollment restriction?
Enterprise Strategy Values
What are Serve, Integrity and Community
Which battlegrounds are supported and affected by volunteerism?
What are B1,2, and 3
These notes must be reviewed if a member wants to make a payment or withdrawal (level 7 alert)
What are UAD Notes?
Tailoring advice and solutions to each member helps create more ______ visits over time.
What are productive visits?