Core Values
What is Core Value #1
"MMFI" Make Me Feel Important
What is an info call?
10 - 15 min early
How much is a basketball day pass?
$0 NO NONMEMBERS FOR BASKETBALL
Who is the Tennis Director?
Shashank Nautiyal
What is Core Value #2
Lead by Example
Who do info calls get directed to?
The club manager or FA if CM is unavailable
When can you leave the desk unattended
Never
What temp is the pool?
We keep it 83-85
Who is the Group X Coordinator?
Amy Archer
What is Core Value #3
Exercise Daily
When receiving a call about a member or employees personal information, what is the proper response?
When do you count the register?
Before and After your Shift
How many laps around track is 1 mile?
16 laps
Who is the Operations Manager
Tiara Boswell
What is Core Value #4
Staff is Family
If someone ask a question about the facility, what is the proper response?
Are you a member?
How often is the locker room checklist supposed to be done?
Every hour, then every 1/2 hour between 4p - 8p
What is the ages for kids club?
6 week - 12yrs
Who is the club manager?
Matthew Marengo
What is Core Value #5
Invest in our Members, Clubs, Teams
What is the proper way to answer the phone?
Thank you for calling Genesis Health Cubs, This is (your name), how can I help you?
If a check in notice pops up when checking in a member, what do you do?
Ask member to have a seat so we can have a manager assist with their account
What is proper uniform?
Genesis Polo
Black/Grey/White or khaki pants, or shorts and tennis shoes
Who is the Aquatics Coordinator?
April Hook