General knowledge
The smallest country in the world by land area
What is Vatican City
The error messages RFM10B
Has changed their phone and has a new number- Is not getting the SMS code
YES
Every Centrelink customer has CRN
What is Customer references number
The character Jack Dawson is from which movie
What is Titanic
The year the Berlin wall fell
The error message RFM12
What is account temporarily locked
Have already linked myID to mygov account and have forgotten my password and secret question
NO
Need to complete PORO before proceeding with the call
What is Proof of record ownership
The singer known as "The queen of pop"
What is Madonna
The capital city of Canada
What is Ottawa
The error message RFM68A
What is code sent by SMS is expired or invalid or does not match
My partner uses my email address and now has his own email address
YES
Every vulnerable customer may need to go on an ISP
What is Income Support Payment
The artist holds the record for the most Grammy wins of all time
The rarest blood type in the world
What is AB Negative
The error message RFM13B
What is code sent by SMS or app is expired or invalid or does not match
I have forgotten my password and my email address and password have not changed
NO
The customer is unhappy with their outcome and would like their claim sent to an ARO
What is authorised review officer
What is Toy Story
The element of the periodic table named after a planet
What is Uranium
The error message RFM20
What is incorrect password or password turned off
The email address I have used for mygov is no longer accessible
YES
A service officer is unable to complete a piece of work item as it has become too complex, they now need to send it to an SSO
What is Service Support Officer
The first song ever played on MTV when it launched in 1981
What is video killed the radio star- The Buggles