Heart Health 101
This chamber pumps oxygen-rich blood to the rest of the body.
What is the left ventricle?
This is the first thing a navigator should verify when speaking to a patient.
What is patient identity (name and DOB)?
Saying “That sounds really stressful — you’re doing your best” is an example of this skill.
What is active listening?
This word describes the culture of teamwork and positivity that Momentum values.
What is collaboration?
This document looks like a bill but isn’t one — it just explains what insurance paid.
What is an Explanation of Benefits (EOB)?
The heart muscle becomes thickened in this condition that MyQorzo treats.
What is hypertrophic cardiomyopathy (HCM)?
If a patient seems nervous about their new therapy, a navigator should respond with this quality.
What is empathy?
When a patient interrupts or becomes frustrated, the best approach is to stay this
What is calm and respectful?
Recognizing a teammate for doing something great shows this value.
What is appreciation?
This term describes doctors and facilities that have contracts with your insurance.
What is in-network?
This test uses sound waves to take pictures of the heart.
What is an echocardiogram?
This technique helps confirm the patient truly understands the information shared.
What is teach-back?
The best way to handle a patient’s personal story is to respond with this phrase: “Thank you for…”
What is ‘Thank you for sharing that with me’?
When facing a challenge, a Momentum nurse shows this quality — it means staying strong and adaptable.
What is resilience?
Some medicines require this kind of insurance approval before they’re covered.
What is prior authorization?
When blood has trouble leaving the heart due to narrowing, it’s called this.
What is obstruction?
Navigators can educate patients but must never do this when it comes to medical treatment decisions.
What is give medical advice?
If a patient asks a question outside your scope, you should do this.
What is connect them to the appropriate resource or prescriber?
Celebrating team wins helps build this among coworkers.
What is morale or connection?
Patients sometimes need to try another medication first before coverage — this is called what?
What is step therapy?
A key measurement of how well the left ventricle contracts to pump blood out to the body
What is LVEF (left ventricular ejection fraction)?
The best way to end a patient call is by reviewing this.
What is the next step or follow-up plan?
When explaining a complex term like ‘LVOT,’ a navigator should use this kind of language
What is plain, simple language?
Momentum leaders believe in leading with this — it means honesty, empathy, and authenticity.
What is character/integrity?
This prescriber letter helps insurance understand why a patient needs a specific therapy.
What is a Letter of Medical Necessity (LMN)?