ACRONYM SOUP
What does WIND stand for?
Women Inspired in New Directions
What is the name of YWCA Wheeling's resale boutique?
Extra 100 points: How often can a referral be used in the boutique?
Y-Not Repeat Boutique
A parent staying in shelter says her child is struggling emotionally with everything that has happened. Who should staff involve?
Child Advocate/Teen Dating Advocate-depending on age of child
Someone calls and asks, “Is Jane Doe staying there?” What should you say?
Do not confirm or deny client/resident information; follow applicable confidentiality procedures.
What year was YWCA Wheeling established?
1906
What does OVW stand for?
Office on Violence Against Women.
What YWCA service helps individuals or families move from homelessness into permanent rental housing?
Rapid Rehousing
A resident wants help finding permanent housing. Who should become involved?
Navigator
Is it okay to discuss a client in an elevator or hallway if you only use her first name?
No, not if the conversation could identify the individual or expose confidential information.
What is the oldest YWCA Wheeling program?
Homeless/Housing
What does HMIS stand for?
Homeless Management Information System
What overnight YWCA program introduces teen girls to STEM opportunities?
STEMpowerment Camp
A WIND resident discloses that she is experiencing domestic violence. Should staff assume WIND is the only program that should assist her?
No. Connect her with FVPP while continuing appropriate WIND support.
A police officer asks whether someone is staying at the YWCA. Does the officer's position automatically authorize staff to disclose the information?
No
What year was Family Violence Prevention Program started?
1979
What does STEP stand for?
Survivors of Trafficking Empowerment Program
How long can individual stay at the YWCA Wheeling?
Up to 24 months- through Transitional Housing
A client appears eligible for services from multiple YWCA programs. Should staff make her choose one program?
Not automatically. Programs should coordinate services when appropriate and permitted.
Another YWCA program needs information to help the same client. Does “we all work for YWCA” automatically mean everything can be shared?
No. Sharing still must comply with applicable confidentiality, consent, program, and minimum-necessary requirements.
What year was the WIND program started?
2013
What does SAMHSA stand for?
Substance Abuse and Mental Health Services Administration
Name three things someone might receive from YWCA without ever staying overnight in our building.
Advocacy, prevention education, supervised visitation, outreach, housing assistance, transportation, boutique assistance, support services, etc.
You don't know which program can help someone. What's better: tell the person “We don't do that,” or consult another YWCA staff member/program?
Consult internally and attempt a warm handoff.
A client gives you permission verbally to tell her mother everything. Does that automatically satisfy every program's confidentiality requirements?
Not necessarily; staff should follow the applicable program's authorization/release procedures.
What is our full mission statement?
To eliminate racism, empower women and promote peace, justice, freedom and dignity for all.