Cadence
List all the cadence time frame in year
6 months
3 months
4 weeks
4 weeks
Which tier needs to be seen twice a year?
Good
What is the response time goal for care-reqs and IMs?
Within the 2 hours of receiving the care-req and resolved by EOD.
IMs resolved within 30 days
What color is the OSH Van?
Green
What other source of transportation does OSH provide?
Lyft
PDV needs to be scheduled every month?
PDV is schedule after discharge from hospital within 7 or 14 days.
Where can you see the patient's tier?
Canopy and GWY-Patient's chart.
Where can you find a list of patients to call for scheduling?
Touchpoints-another platform where you can notate and reach patients that need an appointment.
What is the approved distances to pick up a patient?
10 miles
All Fair and Good patients should receive?
scheduling card, with the appropriate date range for when we want to see them next.
All VIPs, Serious, and first WRVs should receive?
Appointment card, with a scheduled next appointment before leaving the center.
What are the number symbols for the tiers?
5-VIP
25-Serious
40-Fair
30-Good
What is the difference between Care-Req vs Internal Message?
Care-req is urgent and needs to be completed same day.
IM- non-urgent complete within 48 hours.
What are the three questions asked to determine transpo eligibility?
“Do you have access to a vehicle to use to get to/from all of your visits?”
“Is there someone that can provide reliable transportation to/from all of your visits?”
“Is public transit or taxi/ride-share an option for you to get to/from all of your visits?”
When is a patient consider late for WRV,MWV,PRG,PDV,and PRB?
10-15 minutes before Provider time
How is a patient’s cadence determined?
The Data IQ will assign tier to all patients by their Health Review Visit (Wellness Review Visit (WRV) in Canopy/Greenway)
When are patients tiered?
After patient's Welcome Visit
What is the goal for care-req resolution end of day?
90%-Green
If patient lives 12 miles from center, can we provide transportation?
Only if approved by PM.
What are the exceptions for an off-cadence visit?
PT requesting a PRB.
Provider requesting a Monitoring visit.
DatalIQ (auto tier) sets the patient's tier. Manual tier is changed by?
Provider.
What are the 5 main types of Care-Reqs?
RX related
Triage
Appointment
Transportation
Results Requested
For which 3 specialty appointments can OSH provide transportation?
Mammograms (preventive and diagnostic)
Colonoscopies
Eye exams (for patients with Retinopathy for whom RetinaVue is not recommended)