Business Vocabulary
A person or company that buys goods from you.
customer
A polite way to greet a new customer.
Good morning! How can I assist you today?
A professional way to start an email.
Dear [Name], I hope you are doing well
A customer received the wrong order. What should you do?
apologize and arrange for the correct delivery?
The opposite of "expensive.
"cheap" or "affordable"
A conversation where two parties discuss terms to reach an agreement.
negotiation
Let me check what options we have available for you
A polite way to ask for information.
Could you please provide more details?
Your supplier is late with an important shipment. How do you handle it?
contact them, ask for an update, and inform your customers
The past tense of "sell."
sold
The process of delivering products to customers.
distribution
A way to follow up after a sales meeting.
I just wanted to check in regarding our last conversation
A diplomatic way to refuse a request.
Unfortunately, we are unable to offer that at this time
Your team is missing sales targets. What should you do?
review performance, identify problems, and adjust strategy
Nice to meet you. My name is...
The total amount of money a company earns before expenses.
revenue
The term for offering additional products to a customer.
upselling
A phrase used to end an email professionally.
Best regards" or "Sincerely
listen to their perspective and suggest a compromise
A polite way to ask someone to repeat information.
Could you please repeat that
The difference between the cost of a product and the selling price.
margin
The best way to handle an angry customer.
Stay calm, listen carefully, and offer a solution
The best way to follow up if someone hasn’t replied to your email.
Just following up on my previous email regarding...
A client is interested but undecided. How can you convince them?
highlight benefits, share success stories, and offer a trial
The meaning of the idiom "cutting corners.
doing something quickly but not properly to save time or money