What Subject?
RFR
19 - TOP
When completing a child ACDV, what fields in the Transaction Header need to be completed?
Response Code and DF Contact Number
If you ask the borrower's name, and the caller provides the name on the account, you can proceed with the call. True or False
False: Because you asked for the borrower's name, not the caller's name. Before providing any information to a caller, you must identify the caller and confirm that the caller is authorized to discuss the borrower's protected information.
Justin Timberlake started his career as a member of which band?
NSYNC
Who is the gamekeeper at Hogwarts in "Harry Potter"?
Hagrid
RFH
20 - AWG
From the ACDV Response Submit Confirmation screen, which option do you select to get the next ACDV in a case?
Confirm and Get Next ACDV in Case
A borrower calls and verified all information on the account, then hands the phone to his cousin. You can continue with the call because the borrower already verified the account. True or False
False: A cousin is not a relative authorized to discuss a borrower's protected information. The borrower must first give you permission to speak with the cousin, and you must obtain the cousin's name for your notations.
Singer Lauryn Hill was once part of which group?
The Fugees
Who is a tree-like humanoid and is the accomplice of Rocket in the 2014 film "Guardians of the Galaxy"?
Groot
Complaints
21
ACDVs are grouped into a case if the __________ and __________ are the same.
Social Security Number and Account number - Debt Number in DM
Do you have to offer the borrower the option to pay the account in full before referring them to the PCA?
Yes, we must offer the borrower the option to pay the account in full with us before referring them to the PCA.
The Christina Aguilera song "Reflection" is from what Disney movie?
Mulan
In "Grease", what is the name of the main group of guys?
The T-Birds
Financial Statements and RFR
32 TOP
From the Case Summary - View Options & Filters window, what is the only option you select?
Select View: 1: Cases that include ACDVs
If the borrower calls to have CAIVRS cleared and they are closing on their home within the next 6 weeks, should we transfer them to a supervisor?
Yes, the borrowers no longer have to have an urgent need to have CAIVRS cleared?
What was the name of Prince's hit 1984 movie?
Purple Rain
In the movie "Monsters, Inc." what does the company Monsters, Inc. do?
Generates Electricity
Loan Verification Certificate (LVC)
35
When comparing the ACDV to the borrower account, no updates are needed if the information previously reported was accurate at the time of reporting, and
the balance has not decreased due to incoming payments
When the borrower calls in for the student loan account number, we should provide them with their DMCS account number, True or False?
No, we would refer them to the IRS.
Who put out the hit single "Didn't We Almost Have It All" in 1987?
Whitney Houston
What actor played Alex "Hitch" Hitchens in "Hitch"?
Will Smith