Content
IP Override
Devices and Availability
Random
Random
5
Can I purchase a Disney+ Add-On?
No, Disney+ Add-Ons are not available anymore.
5
What is a dynamic IP?
An IP address that changes repeatedly
5
What are LR devices?
Living Room devices.
5
How many shows can I download in total?
25 pieces of content between 5 devices.
5
What MPVOD and CDN means?
Multi-Product Video on Demand and Content Delivery network
10
Which attribution would you choose if the billing partner does not support a particular plan or Add-on?
Plans, Signup, and Billing > Plan and Add-Ons > Billing partner does not support add-on
10
Where do you check the IP connection type?
IP Check and Allow List - Baymax+
10
What is a deprecated device?
Device deprecation occurs when Hulu no longer supports a particular device, and viewers will be unable to access Hulu on that device.
10
When is the VX eligible for a 1 time courtesy override? (2 conditions)
They are 0/4 home locations and did not receive an override before
10
The VX cannot watch Hulu on their favorite device. While checking Salesforce, you see this:
What should you do?
Explain to the VX : “Since the [device] is your primary streaming device, and you’ve been such a loyal Hulu subscriber of the past [X months/years], it looks like you're eligible for a credit for one month of Hulu (ad-supported) plan. Is that something you’d be interested in?”. If they are interested, help them to redeem their credit by going to Account Page > Payment information
20
If a VX does not like the content from the ESPN+ Add-On, where do they can leave feedback?
On the Hulu helpcenter
20
What is "IP Drift" and what should we do if we identify one?
IP Drift is when we have a shifting IP address, it is often caused by having a dynamic IP. We should contact T2 to reset the home counter.
20
What is required to be able to stream Live TV from a US military base?
They will not be able to stream Live TV, only on-demand
20
Which of the following addons subscription have a Free trial?
Hulu (no Ads)
Español networks
Hulu (no Ads)+ Live TV
Hulu (Ads) + Live TV
Hulu (Ads) + Live TV
20
What are the upcoming Black Friday promos? Can we disclose that information? Who is eligible?
0.99 USD for the year / D+ and hulu with Ads for 2.99 montly for 12 months. It is confidential until Launch
-Sign up on web
-Returning subscribers for more than a month or new subscribers
30
What could be the cause of not being able to find a particular content? (at least two reasons)
Content not available in the plan offered
Rating on the profile is not the right one
30
In which cases should we use "Set Home Network for WISP/FWA Override" and "Set Streaming Location/Address Override"? Which information do I need?
When we need to do an override for a wireless connection type that appears as Mobile and the VX is not getting the right channels either. IP Address, Home Address including ZIP code
30
If a VX is subscribed with us for 4 months, but his device got deprecated. Can we offer a 1 month credit of Hulu Ads?
No. If they are eligible, we can offer 1 week credit
30
If a VX gets kicked out from their TV, do they lose access in all of their devices?
They will lose their downloads on the device they got kicked out.
30
A VX is calling from downtown Tampa. Name 3 local channels they would have on Live TV?
ZIP CODE 33616
40
How many mobile devices can you use simultaneously with the Unlimited Screens Add-On? What if you have the STARZ Add-On
3 and 5
40
If a VX cannot see the Live TV option on their computer, which probing questions should we ask? (at least 3 probing questions)
We should ask for the plan type they have, if they had enabled location services and if they are at home or have connected their computer to their home network
40
What kind of device is a Xiaomi XiOne?
Top Box
40
In which internal tool can we see the network performance of the Viewer?
Conviva
40
For which scenarios can VXAI send emails to the Viewers?
KB Send an Outgoing Email - Templates available