Nest Aware
What are the Types of the Nest aware subscription?
Nest aware 1st Gen
Nest aware 2nd Gen ( nest aware Base & Plus)
Where is the QR code located?
Back of the doorbell
Quick start guide
How to Factory reset the Nest doorbell Hello?
Insert a pin into the reset button, and press and hold it for about 12 seconds. While pressing and holding the big doorbell button at the same time.
What are the nest aware features that are only available in the US?
Face detection
Noise notification for nest protect
e911
what does it tells if the status light is pulsing blue?
Device is ready to pair
Joan called because she couldn't access her recorded video that happened this morning. To help Joan resolve her concern, what internal tool do we use to check the customer's subscription?
Gnest admin?
What are the required frequency, power and voltage for the Nest doorbell wired for North America?
Voltage- 16 to 24 V AC
Power- 0 to 40 VA
Frequency- 50 to 60 Hz
What is the SSO website we can refer the customer to check the wiring compatibility for their doorbell wired?
How many camera and doorbell can customer add in 1 home structure
10
What does the yellow LED light means for the Nest camera battery?
Battery Issue
How much is the Nest aware Plus subscription and the nest aware Base?
$15/ Mon and $150/year.
$8/Mon and $80/yr
What tool can be used to loosen or tighten the Nest Doorbell wired (2nd generation) in place?
Hex key
Ruru has a nest doorbell wired second gen and wanted to check the footage that happened yesterday. Upon checking you found out that Ru-ru does not have a nest aware subscription. How can you educate Ru-ru about his recorded video?
Without a Nest aware subscription customer can only have 3 hrs rolling event video history. Therefore, the event that happened yesterday was deleted.
Which camera does the Nest Floodlight work with?
Nest Cam Battery
How can customer restart their nest doorbell Hello?
inset a pin in the rest hole for 10sec. with for the LED light to turn white and for the doorbell to chime.
__________ subscriptions happen when Nest Aware subscriptions is active on the account but not attached to a device or a home structure.
Hanging Subscription
A __________allows the chime's wires to deliver constant power to the Nest Doorbell (wired, 2nd gen) and Nest Doorbell (wired) and protects your chime from damage.
Chime connector
The customer has been trying to pair the Nest hello doorbell in the Google home app for a couple of hours but encountered an error he decided to call Support for help. How can you help the customer?
Educate the customer to add the device in the Nest app.
How can a customer connect to a professional installer to help them install their floodlight and doorbell?
through g.co/nest/install
what are the available colors for nest doorbell wired 2nd Gen?
snow
linen
ivy
ash
What’s the difference between Event Based Recording (EBR) and Continuous Video Recording (CVR)?
EBR -only creates and saves video clips when their camera detects activity, such as a person passing by or a dog barking.They only have clips of events, and won’t have to scroll through their timeline
CVR - The footage is consistently recorded as long as the camera has power and is online.
What are the two common types of chime the customer use in their home?
Mechanical chime( has the wiring)
Electronic chime( has the wiring and the battery)
How can you factory reset the nest camera battery.
Press and hold the reset button at the back of the camera for 30 sec. The LED light will flash yellow 4 times then turn to white. The customer needs to hear the 2 confirmation tone before releasing the button.
What are the 1 gen devices that we have?
nest doorbell hello
nest cam IQ indoor/outdoor
Nest cam indoor/outdoor
What are the options customer have when someone ring the doorbell?
ignore, talk and listen, quick response