Lifeline Recertification
On Wednesday February 28th USAC began this eligibility data base check for consumers to confirm that they are still eligible for the benefit.
What is Lifeline recertification process
As of February 8th, individuals can no longer
Enroll or apply for the ACP benefit
In which order do we work emails?
What is oldest to newest
"What happens to my internet discount after enrollments have stopped?"
You will remain enrolled if you are already enrolled. If you are not enrolled, you will not receive the internet discount.
What error code is entered when a consumer needs to provide the Household size on an application?
What is D3 error
How many days does a consumer have to complete the recertification?
What is 60 days.
How many notices will USAC send to consumers?
At least three notices
This is the tool used to Identify participating Lifeline and/or ACP service providers.
What is Companies Near Me Tool
What happens after April 2024?
The ACP program will end if congress does not provide additional funding.
Is the Veteran Pension documentation the same as Survival benefits ?
Yes
This application Does NOT require Manual Review.
What is an R application.
Consumers have the option to perform this action however, the service provider has the option to decline the request.
What is benefit transfer.
What is considered PII?
D.O.B, SS4, Address
What template should we use if a consumer asks - "I have questions about my monthly internet bill. Who do I contact?"
ACP EMAIL TEMPLATE: Device/Billing Issues
How many tips are provided on our USAC 2023 OneNote for Documentation Review?
Five tips
A Subscriber can self-certify through one of the following methods.
What is IVR , mail and NV portal.
What are the two processes will continue during the enrollment freeze ?
What is recertification and continued eligibility
What is the phone number used to report your absence?
What is 512-323-4283
I already received a device with ACP. Can I get a new device (laptop, desktop or tablet) before the funding runs out?
No, consumers are eligible for one connected device through ACP. Consumers who have already received a connected device are not eligible for another device reimbursement.
If we find a document(s) in another language what would be the escalation reason ?
Translation Document
A Subscriber can upload documents or resolve errors through one of the following methods.
What is NV Consumer portal, NV Service provider Portal, National Verifier carrier API mail.
Providers who encounter an Invalid Address (AMS) and/or Duplicate Household Error when attempting a benefit transfer should advise the subscriber to resolve the error by..
Confirming their address through the National Verifier consumer portal online or via mail
What policy is the mishandling of emails called
What is " NO TOLERANCE"
"Are there any additional opportunities for me to receive a discount on my internet or phone bill?"
The Universal Service Administrative Company (USAC) encourages recipients of the ACP benefit to enroll in the Lifeline Program. To apply for the Lifeline Program, visit Lifelinesupport.org
This document is acceptable proof of income document for Puerto Rico
What is Form 499R-2/W-2PR