Vocabulary
Gathering information on customers and competitors.
What is Market Research?
Promoting cooperation to achieve collective input and output from a diverse group of people.
What is Effective Collaboration?
This tool is used to weigh PROS and CONS.
What is a Decision Tree?
This company we worked with has airplanes.
Who is Delta?
This person teaches English.
Who is Miss Hilbert?
The impression of a product held by real or potential consumers.
What is Brand Image?
Effectively transfers thoughts and information through appropriate channels to influence progress towards a desired outcome.
What is Engaging Communication?
This tool has four quadrants.
What is the 2x2 Matrix?
This company's slogan is - “We have the meats”
Who is Arby’s?
This person has two cats named Gia and Willow.
Who is Miss Taylor
Problems or challenges experienced by customers.
What is Paint Points?
This competency was connected to theme: Setting Goals.
What is Self Direction?
Details the process of sending and receiving messages from one party to another.
What is the Communication Model.
This company is an electrical distributor with over 25 locations and 850 employee-owners.
Who is Van Meter?
This person has two boys: Enzo and Ronan.
Who is Mr. Pennock
The interaction a customer has with a company before, during and after a purchase.
What is Customer Experience?
This is the competency is about constantly looking to improve and advance the status quo.
What is Creativity & Innovation?
An instrument used to collect information from a sample of people.
What is a Simple Survey?
This company trains and refers their members to Signatory Contractors in each specific field or craft.
Who is CRICBT?
This person has two fake front teeth.
Who is Mr. Sima
Design plans for a building (from Van Meter Case).
What is Blueprint or Blueprints?
This is the competency used for the Arby's case.
What is Cultural Agility?
This visual tool helps to identify which organizations would be best suited working together.
What is a Collaboration Map?
This company is brand is for women by women founded by Sara Blakely (Mindset lady).
What is Spanx.
This person used to be an elementary school principal.
Who is Mr. Farnum