UEI\IEC\FCC\U.S.C History
In what year was UEI established
What is- 1982
What programs are offered at our Phoenix, AZ location
What is- HVAC, Medical Assisting, Dental Assistant, and Medical billing and Insurance Coding
Who are the Call Center Managers?
Who is- Heather, and Brandon
What piece of information do you ask your admission representative for?
What is- The admission representative's ID#
What is the introduction piece of the script?
What is- May I speak with Jim,
Hi Jim first let me inform you that all calls are recorded for quality assurance purposes. This is (name) calling from UEI campus in Phoenix, I see that you recently requested information about our (program). Are you still interested in this program?
In what year was UEI renamed to United Education Institute
What is- 1989
How many programs are offered at FCC?
What is- 12
Who is the Admissions Support trainer?
Who is- Jesse Shikenjanski
What information do you provide your Admissions Representative?
What is- Student name, phone number, and email address
What are our 5 drivers?
What is- Growth, Quality, Regulatory Compliance, One Standard of Excellence, and Profitability.
In what year did Eight southern campuses become UEI college and expand program offerings
What is- 2009
How long does it take to complete our cosmetology program?
What is- 1 year
Who is the CEO of the organization?
Who is- Fardad Fetari
What part does the Admission representative role play?
What is- setting up appointments or enrolling our future students
What does C.R.A.B.W.A do for you?
What is- Allows me to overcome objections
In what year did IEC acquire Florida Career Colleges, and U.S Colleges
What is- 2014
What programs are offered at our Morrow, GA location?
What is- Automotive technician, Business office administration, Dental Assistant, HVAC, and Medical Assistant
Who is the Admission Representatives Trainer?
Who is- Keven Morris
What are the benefits that would be provided by the admissions representative?
What is- touring the campus, meeting instructors, and sitting in on a class
When on the phone, what percentage of the words that you use weigh in on the conversations you have?
What is- 73%
In what year did IEC start operating throughout the following states California, Texas, Arizona, Georgia, and Florida
What is- 2018
How many programs are offered by UEI?
What is- 10
Who is the Call Center Director?
Who is- Paul Ruoti
What may an Admission's Representative never do?
What is- An Admissions Representative may never coach or prequalify the prospect, in any manner, as to their eligibility for financial aid.
In which states does FCC have campuses?
What is- Texas, Florida, and Georgia