Know the Forms
What form do you use to deny application at intake?
2155
What does CAAP stand for?
County Adult Assistance Programs
What must all workers do prior to leaving their desk?
Put documents in locked drawer/file cabinet and lock computer.
What kind of escort is required for Red Dot clients?
Security Guard or Authorized Representative of EW choosing.
Where does Cohort 23 meet if there is a fire alarm?
North east corner of parking lot near south west of 8th and Mission.
What form is used to verify veteran's benefits?
CW-5
What does THC stand for?
Tenderloin Housing Clinic
How do you encrypt an email?
Type "secure" in the subject line.
How do workers identify a Red Dot client?
CalSAWS
Do you pull or push the panic button at the service desk?
Pull.
What form is used to set a non-reinvestigation appointment?
2191 Appointment Letter.
What does EBT stand for?
Electronic Benefits Transfer
Where do you discard documents containing PII?
Grey secure bin located on each floor.
What is a Yellow Dot client.
Client has acted extremely inappropriately and must be handled with caution.
What are ways to maintain a safe working environment when with clients?
• Keep interview area organized (cubicle, office, lobby)
• Store objects that can be used as a weapon out of site (stapler etc.)
• Identify any potential safety concerns prior to meeting with the client
• Inform the security Officer of an appointment with a Red or Yellow Dot client
• Request a security officer to be in the vicinity of the interview area
What form authorizes co-payment of CAAP benefits?
2510 Authorization of CAAP Co-payment.
What does DECU stand for?
Disability Evaluation Consultation Unit
What are 4 examples of PII?
SSN, Name, Address, Phone number and Date of Birth.
Prior to an interview with a Yellow Dot client, a worker must do what?
Verbally notify security to monitor the interview.
What are requirements to bring a service animal into the building?
• The owner must be always in full control of the animal
• The owner is responsible for ensuring the animal does not cause any damage
(animal discharge, chewed furniture etc.)
• Animals should not be on the furniture or be fed or watered while inside
What form number is used to refer clients to CalWORKS?
2149
What will a client get if he/she is issued a warrant?
A check at the Distribution Center
What form is needed to release client information to third parties outside of the agency?
8014/8015 Authorization to Release Information.
What is used to report a possible Red/Yellow Dot client?
DocuSign document, form 2211.
What is Narcan for?
NARCAN is used to treat opioid overdoses. Staff who have undergone NARCAN training can administer this to clients who are overdosing.