Policies
As part of the Open Door Policy, does CarMax tolerate retaliation?
No, CarMax will not tolerate retaliation
What two things do we confirm we have before tendering an arbitration?
Do we have the vehicle?
Do we have the title?
Which competency would this behavior fall under? "Acts as a CarMax representative; shows pride in the Company or department & Delivers on customer commitments"
Customer Service
Where would you locate your Competency Model?
CarMax world
Which CarMax program promotes the causes our associates care about to impact the communities where we live and work.
the CarMax foundation
Which policy supports open communication being essential to a successful and productive workplace?
the Open Door Policy
If a dealer comes in to arbitrate a car and wants to hand you a key, do you take the key?
No, we wait for the arbitration to be processed prior to taking the keys and any documents.
Which competency would this behavior fall under? "Thinks logically; has a thought process that is practical and grounded"
Titlepedia
Does the CarMax Foundation double the amount of money individual Associates donate to eligible nonprofits?
Yes!
One of the fellow BOA's calls you after they leave and they advised that they left their prox card and forgot to clock out, can you clock out for them with their prox card if they ask?
No, precise and accurate recording of time is essential in order for CarMax to accurately compensate associates for time worked and remain in compliance with state and federal laws.
Yes!
Which competency would this behavior fall under? "Speaks clearly and demonstrates listening skills; is conscious of non-verbal communication"
Communication
If you are having issues with logging into your email, how can you submit for tech support?
(first ask Shalia) then submit a service station ticket
Does CarMax support associates and eligible family members who serve on nonprofits boards through a donation in their honor every fiscal year?
Yes, through the nonprofit Board Service Program
Which document supports CarMax being committed to competitive excellence through lawful and ethical conduct.
the Code of Business Conduct
Do we arbitrate for standard maintenance issues? (ie an oil leak?
No, we do not
Which competency would this behavior fall under? "Makes and follows through on commitments; owns the work"
Results Focus
through Bswift (the benefits website)
Which company does CarMax partner with for national CarMax cares events?
KABOOM!
Which policy supports CarMax maintaining a workplace that is free of disrespectful conduct, including all forms of discrimination, retaliation, and harassment?
Treating Associates with Respect (TAWR)
How many days after vehicle sale can the dealer submit for a non-title related Arb?
7 days
Which competency would this behavior fall under? "Motivates peers & Speaks up; expresses opinion appropriately"
Courageous Leadership
If you have a benefits question, who can you contact?
benefits@carmax.com (CarMax Benefits team) or through the Swift website, you can contact them directly.
What policy helps associates who are facing financial hardship immediately after a natural disaster or an unforeseen personal hardship?
CarMax Associate Disaster Relief Fund Policy