Titles
This is the printed title ownership connection in Maryland—both owners must sign.
"AND"
What forms of payments do all dealers get set up with when signing up for CarMax auctions?
Cash, wire and certified funds
What is the first system to open when receiving a title in the mail/with a vehicle?
TMH
How long to dealer's have to pay after purchasing a vehicle through a CarMax Auction?
Until the end of the next business day
How many associates are employed at CarMax?
30,000
Does Maryland print a lien release when a lien is released?
No, the state no longer issues a state lien release
What system do we use to tender payments for our Auction location?
Auction
Which two store location numbers to we review in TMH to manage the title follow up?
4010 and 4070
Is the employee assistance program only for CarMax associates, or does it extend to family members up to age 26?
EAP is available to all CarMax Associates, as well as members of your household and children up to the age of 26. (you don not have to be enrolled in KMX insurance)
When did CarMax start disrupting the Automotive industry?
Virginia accepts or rejects AOCs for title errors.
Yes, Virginia accepts AOCs
What payment types do dealer's need to get approved to use?
For 4010 titles getting checked in, do we have to sign any reassignments?
No, the title will be shipped as they are recieved.
What department/team assists us with keeping our property/money/associates safe?
Asset Protection
How many CarMax locations do we have?
270+ (including CECs and home offices)
Virginia accepts or rejects copies of supporting documents such as POAs, lien releases, etc.
No, Virginia does not accept copies
What system do we tender payments made at alternate locations?
CMS
If a correction is needed for a Max Offer or Auction title, what system will you use for correction assistance?
The CBO request portal
What application can we use to send recognition to any CarMax associate for going above and beyond?
Achievers
Where was CarMax's first store location built?
Richmond, VA
Maryland requires or does not require the DMV to accept AOCs for title errors?
Yes, Maryland accepts AOCs for title errors
What payment type do you select when a vehicle was tendered at an alternate location?
Store Credit
If you received a title and it needs a correction from a previous store, do we follow up on this correction?
No, we partner with the purchasing store!
What additional benefits can you obtain through CarMax benefits website that are optional?
Accident Insurance
Critical Illness Insurance
Auto, Home & Renters Insurance
Pet Insurance
Student Loan Refinancing
What are the 4 CarMax Values?