Retention
Where do we go to send emails to clients
Agent Marketing Hub(AMH)
T/F We should always ask if there are others in the household who may need to discuss a plan
True
After completing the call what is the first thing you should do when the call ends
Hit Submit so we arent in ACW forever
What plans would you offer someone if they needed dentures but dont want waiting periods
HI215, Loyalty Plus
T/F All seniors have identical healthcare needs.
False
Where do we go in MP360 to find our Bob calls
Tasks, My scheduled tasks
What should we offer to everyone on every call no matter what theyre calling for
IDV
When is it a good time to mention TPP/JOA
what plan do we offer if someone is looking for implants and vison
Humana Extend 2500,5000
What is a Top Performing Provider?
Providers who meet high standards in Quality and cost efficiency
Which email prompt do we send to clients about ourselves
All about Me
What is the 48 Hour SOA rule
You must wait 48 hours after SOA for certain plans before discussing enrollment.
If someone is having trouble picking up their prescriptions or the pharmacy is too expensive what should you mention to them
Centerwell pharmacy
T/F Individual Dental and/or Vision Plans are only available to someone under the age or 65
False
Client wants budget-friendly benefits with no doctor referrals what type of MAPD would you offer
PPO
A caller identifies themselves as a Veteran. As an agent, what is your immediate response?
"Thank you for your service."
What % of Americans can you sell to
100%
How do you get an email address from the caller
Ask them, "Whats a good email address for you?"
Member wants just preventive care and basic services
Preventive Value
Client wants value and a wide range of benefits, and is ok staying in a great network to get it, what plan would you offer
HMO
When someone enrolls in a Csnp how long do they have to turn in their VCC form
2 months from the effective date
What should you do if youre getting pushback from a client on a sale
Bawl your eyes out like David
Who sends out the efficiency and KPI reports
Jessica Mathews
Member doesnt have a dentist but needs dentures and already has missing teeth
HI215 C550 if available
Across selected markets, how many featured plans will have 80+ core benefits as part of the Simplified Plan Shopping experience?
5 Featured plans