Providers
Who are the PA's that work in Bone Health?
Kristyn Hare and Shawna Wheeler
Which SmartPhrase is used when a patient requests a refill from an Ortho provider?
.rxrefill
What specialty is Laura Wipperfurth, APNP?
Neurosurgery/Spine
Which wait list priority would you select if you scheduled xrays with the Ortho appointment?
Normal-Coordinated
What does the "S" stand for when xrays are linked to another appointment?
Sequential
Does Jeff Oryall, PA assist patients with knee, hip, and shoulder problems?
Yes, these are all "joint" conditions
Which SmartPhrase is used if a patient was called after triage, and a voicemail was left?
.triagenotes
If a patient of calls with questions about Return to Work letters, and they have been a patient of an Orthopedic surgeon, where do we direct them/transfer them?
The administrative assistant
For a referral to Physical Medicine and Rehabilitation (PM&R) for neck pain, what would you put in the decision tree for the question "What is the reason for your appointment?"
Rehab Referral -Spine (Back/Neck)
Who schedules injections for Bone Health patients?
Ruth Peterson, RN
What specialty is Dr. Grogan?
Which SmartPhrase is used if making the first call for a referral, and a voicemail was left?
.orthomessage
Who is the surgery scheduler for Dr. O'Donnell?
Lynne Jongebloed
If someone saw Dr. Mott for a L TKA, and now they are wanting to be seen for surgery for the R knee, what do you put as the reason for the question "What is the reason for this appointment?"
Other TJ Hip/Knee
When can you schedule a cast appointment without an order?
When it's to remove the cast.
What three last names are duplicates for Ortho Providers?
Williams, Brooks, & Wilson
Which SmartPhrase is used when someone wants to have their MRI (ordered by Ortho) at another facility outside UW Health?
.pareq
Who is Dr. Mott's administrative assistant?
Lakkana Luecke
If a nurse says to schedule for "From Triage" for "Foot/Ankle Second Opinion" what do you put in the decision tree for the question "What is the reason for your appointment?"
What do you actually type for "What is the Triaged Condition?"
"From Triage"
"F/A Second Opinion"
Botox, Euflexxa, Orthovisc, Prolotherapy, Synvisc, Xiaflex
When routing an encounter for someone already seen by Dr. Leonard (with a question for his clinical staff), what routing pool do you use?
P UWH ORT REHAB RN TRIAGE
For .nportho , if someone had previous hand surgery and wanting to be seen for this, do you need to fill out the BMI Triage (height/weight) section?
No, can delete.
How long is a patient established in the Osteoarthritis Clinic?
6 months, then New is needed
Which type of triaged appointment should be scheduled at least two weeks out?
Non-Urgent Low Back Appointments (this includes From Triage - Neurosurgery)
For the OA clinic, what do you put in the decision tree for "Phone number the call came in on."
Ortho